The focus of Lean methodology is a "ba to basics" approach that places the needs of customer first through five steps.
Which of the following is NOT out of those steps?

_________________ refers to the "degree to which individuals and groups are able to obtain needed services."

Licensing and accrediting bodies have relied heavily on structural measures of quality not only because the measures are relatively stable and thus easier to capture but:

A quality manager needs to assign a staff member to assist a medical director in the development of a quality program for a newly established service.
Which of the following staff members is most appropriate for this project?

Numerous opportunities for improvement exist in every healthcare organization. However, not all improvements are of the same magnitude.
Improvements that are powerful and worthy of organization resources include those: