______________ can be measured by how well evidence-based practices are followed, such as the percentage of time diabetic patients receive all recommended care at each doctor visit, the percentage of hospital-acquired infections, or the percentage of patients who develop pressure ulcers (bed sores) while in the nursing home.

Health plan databases are valuable because they contain detailed information on all care received by health plan members.
These databases are commonly used to identify patients who have not received preventive services such as:

According to Joint Commission standards, the safety program must include all of the following EXCEPT:

________________ is the degree to difference between survey results when the scales are applied in different settings. Survey scores should reflect differences institutions, where care is presumably different.

Although Lean thinking focuses on removing waste and improving flow, it also has some secondary effects such as: