Online Access Free Phlebotomy-Technician Exam Questions

A patient refuses a blood draw after the phlebotomist explains the procedure. Which of the following actions should the phlebotomist take?

• A.Notify the nurse or provider according to facility policy.
• B.Proceed because the provider ordered the test.
• C.Ask a family member to convince the patient.
• D.Collect the specimen using a smaller needle.

Which of the following actions should a phlebotomist take to identify a patient who was admitted to a facility?

• A.Compare the patient's identification band to the identification sticker on the bedside equipment.
• B.Check the patient's identification band.
• C.Use the medical chart to verify the patient's identity.
• D.State the patient's name and date of birth so the patient can verify their identity.

Which of the following specimens should a phlebotomist protect from light immediately after collection?

• A.Hemoglobin A1c
• B.Sodium
• C.Bilirubin
• D.Blood urea nitrogen

Which of the following questions should a phlebotomist ask to verify fasting status?

• A."Did you take your medication today?"
• B."When was the last time you had anything to eat or drink other than water?"
• C."Have you had this test before?"
• D."Do you know why the provider ordered this test?"

Which of the following actions demonstrates active listening by a phlebotomist?

• A.Looking away while the patient speaks
• B.Restating the patient's concern for clarification
• C.Explaining that all patients feel the same way
• D.Interrupting the patient to save time