Online Access Free SDM_2002001040 Exam Questions

When we receive payment for a customer invoice, what financial statement is affected?

• A.The Profit & Loss statement only.
• B.Profit & Loss and Cash Flow statements.
• C.Balance Sheet statement only.
• D.Both the Profit & Loss statement and the Balance Sheet.

Who should NOT participate in a Care Services tender?

• A.Service Product Manager.
• B.Care Program Manager.
• C.Cost Manager.
• D.R&D Engineer.

Who is responsible for identifying Care business opportunities and new up-selling possibilities?

• A.Care Program Coordinator if assigned, otherwise Care Program Manager.
• B.The Care Program Manager supported by the F&C Controller.
• C.Multiple roles working in the Care Organization supported by the Care Program Manager.
• D.The Care Program Manager supported by the CT Head.

A contract is about to expire but there is already a PO for the next year from the customer. Is there a need for CSDA?

• A.Yes, CSDA is still needed because the contract is not signed. It means NSN is legally still vulnerable and management needs to grant written approval to acknowledge the higher risk.
• B.No, because CSDA is to ensure that NSN doesn't deliver services without money. If there is a PO already in place before expiration, the CaPM just updates the contract end date.
• C.Yes, NSN needs to send a CSDA to inform higher management that a contract expired but delivery continues as the PO is in place.
• D.No, because PO is in place and invoicing is uninterrupted. After getting the written consent of the CT head and F&C Controller, contract prolongation in CDB is the next step and delivery continues.

NSN's internal drive testing team has found that the quality of the customer Network has decreased over time. What should the responsible Care Program Manager do?

• A.CaPM informs the Account Manager about the quality issue in the customer network and expects the CT to act on the information if they want to increase sales.
• B.CaPM sees an opportunity to increase the Care revenues by providing additional proactive services. Therefore s/he engages the team to make a business proposal for the additional services.
• C.Nothing. The customer's own planning department take care of network quality.
• D.NSN has a good solid business with the customer with a very limited number of reported problems and a very profitable contract. CaPM simply tells the customer that NSN will provide planning support free of charge.