Online Access Free 1Z0-1003-20 Exam Questions

Your customer identified that their current capacity indicators for major and critical capacity levels need to be modified.
Which step must you take to solve this issue?

• A.Go to Configuration > Business Rules and modify the Capacity intervals.
• B.Go to Configuration > Display and modify the "Quota Settings".
• C.Go to Configuration > Capacity Categories and add or edit time slots.
• D.Go to Configuration and add a new Capacity Category.

After reviewing the overall performance metrics of their workforce, a company identified that their technicians are frequently arriving at jobs late.
They want to use reoptimization to reduce the amount of lateness and improve their technicians' on-time arrival.
Which setting is required to do this?

• A.Enable Reoptimization within the routing plan, then select "Assign high priority activities."
• B.Enable Reoptimization within the routing plan, then select "Reduce overdue."
• C.Enable Reoptimization within the routing plan, then select "Optimize routes."
• D.Enable Reoptimization within the routing plan, then select "Reduce overtime "
• E.Enable Reoptimization within the routing plan, then select "Assign overdue activities."

A company very occasionally outsources some ad-hoc jobs to workers that are not employed directly by that company, and as such have created a new Resource Type in OFSC with the 'Resource is a contingent worker1 feature enabled.
Which three of the following are correct regarding how those contingent workers will be handled by OFSC?

• A.Routing may assign activities to them, but contingent workers will not be included in quota calculations.
• B.Contingent workers will be removed from the OFSC system if they have not activated a route m twelve continuous months.
• C.Contingent workers cannot participate in Teamwork within OFSC.
• D.Contingent workers' reported activity durations are not factored into company-wide statistics and estimations.
• E.Contingent workers will be included in quota calculations, but routing will not assign activities to them.

Your customer's technicians need to be able to send a notification to a 3rd-party system that a particular step has been taken while working on an activity.
You need to create an action link that can be used by the technician to initiate this notification. This message will use the launch condition "Service request is created".
What base action must you specify?

• A.'create_request'
• B.'send_request'
• C.'create_activity'
• D.'change_activity'

A customer wants to configure Oracle Field Service Cloud (OFSC) to display a warning in the Dispatch Console wfien a resource has not activated their route by their exact shift start time. An email notification should also be generated and sent to the resource's supervisor.
Which two options are correct regarding how this requirement is supported?

• A.A message scenario with the Launch Condition 'Route is not activated' must be configured for the email notification.
• B.The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 0 minutes.
• C.The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 1 minute.
• D.Configuring a message scenario with the launch condition 'Route is not activated' will also automatically enable the 'Route has not been started x minutes after the start time of resource work day' alert to display at the 'Shift should have started X minutes ago according to the calendar' timing setting.