Online Access Free 1Z0-1037-20 Exam Questions

Which two statements are true about response requirements for incidents? (Choose two.)

• A.Response requirements include the maximum time limit for responding to each inquiry for an unresolved incident.
• B.Custom response requirements are based on the level of service being provided.
• C.Holidays have to be defined before creating response requirements.
• D.Default response requirements for an interface cannot be modified.

A customer has a problem with a damaged battery and searches your knowledge base with the search term
"battery damage issue." The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?

• A.Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.
• B.Include battery and damage as keywords under Answers Stop Words.
• C.Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.
• D.Edit the alias text file to include alias words - battery damage, battery issue, battery.

What should you do to ensure two published answers are always returned for a specific search word?

• A.Create multiple search words associated within a single priority word group.
• B.Create multiple Priority words that share the same name.
• C.List the search word under Answers Keywords.
• D.List the search word under both Answers Keywords and Stop words.
• E.List the search word under Stop words.

You notice that when a customer searches with the word "mobile", there are irrelevant answers showing under
"Answers Other Found Helpful" section.
Which two steps should you take to resolve this? (Choose two.)

• A.Add the word "mobile" to the answer stop word, add "mobile" to the search priority word, and then assign one answer.
• B.Delete irrelevant answers from sibling answers.
• C.Remove Related Answer Widget from the Customer Portal.
• D.Remove irrelevant answers from manually related answers.
• E.Block irrelevant answers from learned links.

Which statement is true about dashboards?

• A.A new dashboard can be scheduled with alerts
• B.A new dashboard must have more than one report.
• C.The dashboard design center's reports explorer lists only reports that can be added to a dashboard.
• D.A new dashboard can be created only by dragging existing reports to the dashboard design center.
• E.A new dashboard can be created by copying an existing dashboard.