Online Access Free 1Z0-1037-20 Exam Questions

Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)

• A.Answer articles can be copied.
• B.Answer articles cannot be printed.
• C.Answer articles can be archived but not deleted.
• D.Answer articles can contain variables.
• E.Multiple answers cannot be updated simultaneously.

You want to create a report in which a row gets highlighted based on a condition you specify and email alerts are sent out when data in the generated report meets the specified condition.
What should you use in your report?

• A.Conditional linking
• B.Conditional formatting
• C.Docked filters
• D.Data exception

How is access to a Knowledge Advanced article or external document controlled for web users on the Customer Portal?

• A.Views
• B.User groups
• C.Profiles
• D.Console Roles

You have created a new answer article for your customer but when you are trying to see that answer article on the Customer's Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)

• A.The answer status is not set to public or custom status of status type "public".
• B.There is no search term added in the answer keyword list.
• C.The answer is not assigned to any product/category that is visible to a customer.
• D.There is no answer content added to the answer article.
• E.There is no display position defined for the answer article.
• F.The answer article is not assigned to any staff member/staff agent.

Your customer wants to update the new office address in about 1000 answer articles.
Your client has three interfaces for each of their lines of business that will all have different information.
What will you recommend to the client to update all the relevant answers?

• A.Search for all answers that have the address and update.
• B.Call support and have them run a search and replace on the database.
• C.Create a variable to contain the address and update all answers to include it.
• D.Create a standard text to include the new address and update all the answers to include it.