Online Access Free 1Z0-1037-21 Exam Questions

Which two statements are true about response requirements for incidents? (Choose two.)

• A.Response requirements include the maximum time limit for responding to each inquiry for an unresolved incident.
• B.Default response requirements for an interface cannot be modified.
• C.Custom response requirements are based on the level of service being provided.
• D.Holidays have to be defined before creating response requirements.

You have created a new article in your knowledge base andyou want it to always appear at the top of the search result page.
What display position should you configure?

• A.Historical usefulness
• B.Fixed at Top
• C.Place at First
• D.Place at Top
• E.Fix First

How can you access the Report Explorer?

• A.Home > Configuration > Report Explorer
• B.Home > Configuration > Report management
• C.Home > Analytics > Report Explorer
• D.Home > Analytics > Report management > Report explorer
• E.Home > Configuration > Report management > Report explorer

You observe thatwhen customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search withkeywords "IPhone 7" or "IP7" or any related search term.
What should you do?

• A.Include the search terms in both Answer Keyword and Stop Word.
• B.Include search terms in Stop Words
• C.Add all related search terms to an aliases.txt.file.
• D.Include the search terms in Answers Keywords
• E.Include search term in Search priority word.

How is access to a Knowledge Advanced article or external document controlled for web users on the Customer Portal?

• A.Profiles
• B.Console Roles
• C.Views
• D.User groups