Online Access Free 1Z0-1038-20 Exam Questions

Which statement is true about the JavaScript API?

• A.It cannot be used in Custom Object workspaces.
• B.It Is available as JavaScript objects and can be exposed through browser controls in a workspace.
• C.It comes with in-built exception handling.
• D.It is available when you use the Connect Common Object Model CCOM for API operations.

A customer wants to change the following text on the receipt and ask submit page:
"Thanks for submitting your question. Use this reference number for follow up:#120728-000001 A member of our support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it." Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)

• A.Submit an incident to customer care.
• B.Identify the customer portal page that includes the text you want to change and identify the message base from within the code.
• C.Look for the message in the receipt email body.
• D.Run a message base report and search for the text string you want to change.

What must you set to enable the email channel?

• A.EGW_SAVE_EMAIL_HEADERS
• B.EGW_ENABLED
• C.EGW_AUTO_CONT_CREATE
• D.EGW_SECURE_UPDATE_ENABLED
• E.EGW_UPDATE_BY_CREATE

You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins.
Which add-in should you create?

• A.Workspace
• B.Global Ribbon
• C.Content Pane
• D.Report Command
• E.Workspace Ribbon

Which Oracle Service Cloud capability can assign chats based on language and product skills?

• A.Engagement engine
• B.Advanced routing
• C.Business rules
• D.Syndicated chat