You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

You are working on complete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.
What are the two options that you would suggest to streamline this contact center training program?

Which statement is true about the JavaScript API?

You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?

Which three statements are true about Service Level Agreements?