Online Access Free 1Z0-1038-21 Exam Questions

Which two statementsare true about the Organization object in Service Cloud?

• A.It is widely used in Business-to-Business scenarios.
• B.It is required to create an incident.
• C.It has a one-to-many relation with contacts.
• D.It has a one-to-one relation with contacts.
• E.It can be associated with incidents directly.

A customer is trying to import guides and a definition file from another interface and receives an error: "The response node cannot be added as it would exceed the maximum amount of 2048 response nodes the guide can have.
What action must betaken to fix this?

• A.Make sure the guide definition file does not include anyhash value while importing it.
• B.Navigate to one of the superior nodes and remove most of the nodes, keeping the same unique identifier.
• C.Make sure guided assistance is enabled in another interface.
• D.Increase the maximum number of response nodes in the configuration.

You want yoursystem to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

• A.syndicate chat widget
• B.business rules
• C.proactive chat widget
• D.configuration settings

Which two statements are true about a disposition?

• A.It can be linked to categories.
• B.It can be made visible on the Customer Portal.
• C.It helps to identify the root cause of an incident.
• D.It can be set to a maximum depth of three in hierarchy levels.
• E.It can be linked to products.

Which six actions initiate the business rules engine to run their configured logic?

• A.An agent edits contacts, incidents, organizations, or tasks.
• B.A customer adds more information to their incident via the end-user pages.
• C.The rules engine is updated.
• D.An administrator compiles the rules engine.
• E.An agent edits an opportunity.
• F.An agent runs an incident report.
• G.A customerupdates contact details via the end-user pages.
• H.An agent creates or edits an answer.
• I.A customer creates an incident in the end user portal.
• J.An agentviews the rule log.