Online Access Free 1Z0-1038-21 Exam Questions

A customer wants to change the following text on the receipt and ask submit page:
"Thanks for submitting your question. Use this reference number for follow up:#120728-000001 A member of our support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it." Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)

• A.Identify the customer portal page that includes the text you want to change and identify the message base from within the code.
• B.Look for the message in the receipt email body.
• C.Run a message base report and search for the text string you want to change.
• D.Submit an incident to customer care.

When a new customer submits an incident via email, they get a message with a user ID and password, similar to the content below:
An account has been created for you with the following User ID and Password:
User ID: [email protected]
Password: o2UdlJ8d
An agent wants to disable the message being sent when a customer submits an incident via email.
Which option must be enabled to achieve this?

• A.EGW_SEND_EMAIL_HEADERS
• B.EGM_ENABLED
• C.EGW_PASSWORD_UPDATE_ENABLED
• D.EGW_UPDATE_BY_CREATE
• E.EGW_PASSWD_CREATE

You want yoursystem to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

• A.proactive chat widget
• B.business rules
• C.syndicate chat widget
• D.configuration settings

Which three events are available with theJavaScript API?

• A.onbeforesave ()
• B.ondataupdated()
• C.aftersave()
• D.onrefresh()
• E.onsaveclose ()
• F.enclose ()

Which three statements are true about Service Level Agreements?

• A.They enable you to specify the duration for which an incident can be kept in waiting status.
• B.They enable you to set the reports that are visible to an agent.
• C.They enable you to restrict the number of incidents raised by end users through various channels.
• D.They enable you torestrict what agents can view as part of navigation on the console.
• E.They enable you to set a timeline for an agent to respond to an incident.
• F.They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.