Online Access Free 1Z0-1038-21 Exam Questions

Your customer has created a new script and deployed it to agents in their call center within their incident workflow. They have noticed that their agents cannot end the script as expected. What are two reasons for this?

• A.There are no script beginning and ending buttons enabled for the script pages.
• B.There are no return events listed in the incident workflow for the script use.
• C.The agents cannot get to the pages where they can end the script.
• D.There are no exit or finished events being triggered on the script pages.

Your customer has "Gold" level SLAs being applied to certain organizations according to organization rules.
After six months, the business decides to change the response time: instead of responding in 24 hours your agents needto respond within eight business hours.
You modify the "Gold" SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.
Based on this scenario, which statement is correct?

• A.The SLA reports will need to be modified to use the new SLA.
• B.Your site has been corrupted with the "Gold" SLA.
• C.Updating the SLA will not automatically update the organization's SLA instance.
• D.You have not activated the rules so the updated SLAs are not being applied.

Which two statementsare true about the Organization object in Service Cloud?

• A.It is required to create an incident.
• B.It is widely used in Business-to-Business scenarios.
• C.It has a one-to-one relation with contacts.
• D.It has a one-to-many relation with contacts.
• E.It can be associated with incidents directly.

Which three statements are true about navigation sets?

• A.Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.
• B.Using navigation sets, you can define what new objects can be created by using the File menu.
• C.Using navigation sets, you can configure whether to show the Home navigation pane or not.
• D.Using navigation sets, you can define what quick links can be seen when navigating File > Link.
• E.Using navigation sets,you can configure which quick search reports can be seen.
• F.The same navigation set can be set for different interfaces.

Which two statements are true about linking products, categories, and dispositions?

• A.Links can be created only between the parent levels of products, categories, and dispositions.
• B.A leaf product's links are inherited from its parent product.
• C.Product-category linkingrestricts customers from searching on the Customer Portal.
• D.Links can be automatically created to categories and dispositions based on answers an incidents.
• E.Product-category linking is independent of product-disposition linking.