Online Access Free 1Z0-1038 Exam Questions

You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?

• A.Clicking Request Chat on the Live Media bar
• B.Deselecting the Pull Chat check box in the agent's profile
• C.Requesting Chat from File > Options > View Options
• D.Configuring advanced routing
• E.Fixing the chat workspace

Which two events can trigger Custom Process Models?

• A.Update
• B.Load
• C.Refresh
• D.OnSaveComplete
• E.Create

An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?

• A.Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.
• B.Agents will get incidents only from the ql queue.
• C.Agents can use the Fill Inbox functionality to select any of the three queues.
• D.Agents cannot use the Fill Inbox functionality because the pull policy is manual.

Which two are non-CRUD operations?

• A.CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
• B.ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
• C.RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
• D.ReturnRawResult, bool DisableMTOM, out byte[] FileData);
  RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
• E.CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
• F.UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);

Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?

• A.It is also known as the Object Event Handler.
• B.It is triggered by an event that occurs on standard objects only.
• C.It can be triggered by an event that occurs even on a custom object.
• D.It is triggered by an event that occurs on the standard objects that are used by queues.
• E.It can be triggered by an event that occurs on community objects.
• F.It is a PHP script that executes only synchronously.
• G.It is always triggered from business rules.