Online Access Free 1Z0-1064-20 Exam Questions

Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

• A.In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
• B.In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
• C.In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
• D.In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.

What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

• A.Configure products groups and product items in Engagement Cloud.
• B.Add images as the product image will not be pulled from Engagement Cloud.
• C.Add the Product object to your DCS application.
• D.Add product ID(s) to the database component.

Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

• A.Categories determine the steps an agent must follow to close the service request.
• B.Categories facilitate the assignment of an agent to the service request.
• C.Filter the selection of the product related to the service request, when filtering by a particular category.
• D.Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
• E.The hierarchical structure of the categories helps to improve the service request classification.

Which three statements are true?

• A.Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
• B.Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
• C.Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
• D.Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.

Identify three considerations before starting the configuration of assignment rules to service requests.

• A.the candidates of queues to use as criteria for your rule assignments
• B.the rule sets you want to create and the rules to include in each rule set
• C.the attributes of queues to use as criteria for your rule assignments
• D.the attributes of service requests to use as criteria for your rule assignments
• E.the candidates of service requests to use as criteria for your rule assignments