Online Access Free 1Z0-1064-20 Exam Questions

Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

• A.It is configured exclusively via the Engagement Cloud Security Console.
• B.It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
• C.It enables anonymous users to search the DCS knowledge base.
• D.It does not require matching passwords between Engagement Cloud and DCS.

You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

• A.Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.
• B.There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
• C.A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.
• D.A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.

You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

• A.Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
• B.Make them available to external users by giving them access to the internal "My Knowledge" page.
• C.Make them available to employees and agents via My Knowledge.
• D.Make them available externally to customers via My Digital Customer Service (DCS).
• E.Make them available internally to agents as part of the Service Request Knowledge Panel.

Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

• A.Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
• B.Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
• C.Adjust permissions on all customer's profiles.
• D.Adjust the inbound message filters.

Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

• A.Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
• B.Enable new locales for the languages to be used and provision designated users to translate the articles.
• C.Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
• D.Modify the original base locales of the articles to match the target language.