Online Access Free Oracle.1Z0-1064-20.v2021-08-16.q25 Practice Test (Page 2)

1Z0-1064-20 Exam Question 1

You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A.There are no specific e-mail tasks available.

B.The team members have not established the e-mail feature on the Offerings page.

C.The environment was not provisioned correctly and the service module is missing.

D.The team members don't have the Email Administrator Role provisioned.

1Z0-1064-20 Exam Question 2

Which three types of data are included in the interaction associated with a normal call flow?

A.Start time of the call

B.Channel

C.Agent name

D.Contact name

E.Service Request create date

1Z0-1064-20 Exam Question 3

A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A.Service requests

B.Social network

C.Notes

D.Sales opportunities

E.Contacts

1Z0-1064-20 Exam Question 4

Identify three considerations before starting the configuration of assignment rules to service requests.

A.the attributes of service requests to use as criteria for your rule assignments

B.the rule sets you want to create and the rules to include in each rule set

C.the attributes of queues to use as criteria for your rule assignments

D.the candidates of service requests to use as criteria for your rule assignments

E.the candidates of queues to use as criteria for your rule assignments

1Z0-1064-20 Exam Question 5

Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?

A.Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.

B.Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.

C.A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.

D.Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.

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1Z0-1064-20 Exam Question 1

1Z0-1064-20 Exam Question 2

1Z0-1064-20 Exam Question 3

1Z0-1064-20 Exam Question 4

1Z0-1064-20 Exam Question 5

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