A.Tables

B.Other SmartText entries

C.Variables

D.URLs

E.Text

F.Images

A.You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.

B.You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.

C.You must retrieve large volumes of data through a REST API endpoint.

D.You can download large volumes of SR data from the Analytics interface.

A.The profile CSO_ENABLE_SVC_KMHOME is set to Y.

B.The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.

C.The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.

D.The profile CSO_ENABLE_CATEGORY_FILTER is set to N.

E.The batch job for recommendations has not been executed.

A.You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.

B.You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.

C.You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.

D.You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5

A.Users can reopen a service request when the status is set to "Resolved".

B."Customer working" is one of the five seeded status types.

C.If required, users can manually set the "Closed" status for a service request.

D.Users can reopen a service request when the status is set to "Closed".

E."Closed" status is set by an automatic job after a specified number of days.