Online Access Free 1Z0-1064-21 Exam Questions

Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

• A.The Starts When criteria of the milestones is not True.
• B.The scheduledprocess has not been set up.
• C.Entitlement rules are not valid for the service request.
• D.No default coverages are set up.

Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

• A.It does not require matching passwords between Engagement Cloud and DCS.
• B.It enablesanonymous users to search the DCS knowledge base.
• C.It is configured exclusively via the Engagement Cloud Security Console.
• D.It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.

A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

• A.Contacts
• B.Service requests
• C.Social network
• D.Sales opportunities
• E.Notes

Which four actions does the REST API for Service Requests (SRs) allow?

• A.Delete SR by SR title
• B.Create SR
• C.Update SR milestone
• D.Delete SR by SR number
• E.Update SR assignee

Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

• A.Categories determine the steps an agent must follow to close the service request.
• B.Categories improve the filtering ofKnowledge articles that might contain a potential solution to the problem.
• C.The hierarchical structure of the categories helps to improve the service request classification.
• D.Categories facilitate the assignment of an agent to the service request.
• E.Filter the selection of the product related to the service request, when filtering by a particular category.