Online Access Free 1Z0-1064-21 Exam Questions

You need to extract all service Request (SR) data from your Engagement Cloud site fromthe last 12 months.
Identify two valid approaches to get this large volume of data.

• A.You must retrieve large volumes of data through a REST API endpoint.
• B.You can download large volumes of SR data from theAnalytics interface.
• C.You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
• D.You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.

Yourcustomer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

• A.Select Create Category > Create Child Category.
• B.Select Service Catalog in Functional Areas.
• C.Select the task Manage Service Request Categories.
• D.Select Create Category > Create Top-Level Category.
• E.Check the Active flag.
• F.Select Status = "Active".
• G.Complete Category Name.

If you want to disable the ability to delete activities for all users, what action should you perform?

• A.Remove the users of the roles who have the "delete activities" access.
• B.Remove the "delete activities" privilege from all the roles for users who have this access.
• C.Remove the "delete activities" role from all the users who have this role.
• D.Remove the "delete activities" button from all pages used by the users who have this access.

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not beingreceived.
What is the problem?

• A.Incoming messages have a custom filter.
• B.Incorrect configuration of the inbound profile option:
  SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
• C.The configured frequency to retrieve emails is too long.
• D.An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

• A.Configure an analytics report showing milestones in warning status.
• B.Configure an object workflow action to send the email when the milestone status changes to warning.
• C.Create standard text to be posted to the message thread.
• D.Specify the warning threshold for the milestone in the standard coverages.
• E.Configure the email template to be used for notification.
• F.Add an extension column to the milestone object to hold the warning threshold value.