Online Access Free 1Z0-1064 Exam Questions

What should you do to enable Password Reset in Digital Customer Service (DCS)?

• A.Obtain the Change Password Link and add it to your DCS page.
• B.Enable the "Password Reset" option in the User Administration component.
• C.Instruct users that they can only change their password by chatting with an agent.
• D.Add the Password Reset component to your DCS application.

Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

• A.Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
• B.Enable new locales for the languages to be used and provision designated users to translate the articles.
• C.Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
• D.Modify the original base locales of the articles to match the target language.

Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

• A.Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and
  'Resolution'.
• B.Milestones are commitments to handle SRs within certain timelines.
• C.Milestones are actions on a service request (SR) that must be completed by a specific time.
• D.Milestones are customizable by an administrator to include any number of organization-specific milestone types.
• E.Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.

Select three correct limits and restrictions when importing data from a file.

• A.Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
• B.If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
• C.The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
• D.By default, the import starts immediately after it is activated.
• E.Both create and update operations are available for imported records.

Which three subobject functions are included in the REST API for Service Requests (SRs)?

• A.Delete activity
• B.Update resource member
• C.Delete message
• D.Update SR reference
• E.Update resource manager