Online Access Free 1Z0-1064 Exam Questions

Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

• A.Adjust permissions on all customer's profiles.
• B.Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
• C.Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
• D.Adjust the inbound message filters.

In which three situations can default coverage be applied?

• A.for a specific period of time
• B.to a specific customer account
• C.for a specific SR category
• D.globally, to all service requests that do not have any other coverage
• E.for a specific SR status

To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

• A.Your changes are isolated and do not impact other users' configuration environments or the production environment.
• B.Multiple users cannot use your sandbox at the same time.
• C.Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
• D.You can set a second sandbox as Active at the same time in order to begin working on another new object.

To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

• A.Title, Category, Severity, Status
• B.Title, Status, Problem Description
• C.Title
• D.Title, Status
• E.Title, Category, Severity

Your customer has three service request child categories under the top-level service request category
"Accounts":
* Gold Accounts
* Silver Accounts
* Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

• A.In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
• B.In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
• C.In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
• D.In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.