Online Access Free 1Z0-1064 Exam Questions

Which three statements are true?

• A.Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
• B.Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
• C.Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
• D.Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.

One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

• A.Create a new search through the application composer.
• B.Create several personalized searches and create them to each other.
• C.Add fields from the advanced search functionality.
• D.Grant the agent Administrator permissions to add new search filters.

Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

• A.Validate that Allow Duplicate is selected on the product item.
• B.Verify that Eligible for Service is selected on the product item.
• C.Verify that Root Catalog is selected on the product groups.
• D.Validate that the product item is active and published.

What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

• A.View and edit attachments to a Service Request.
• B.Chat with an Agent about a Service Request.
• C.Delete a Service Request.
• D.Add a message to a Service Request.
• E.Create a Service Request.

What three things should you do once you have established a global default coverage?

• A.Use Application Composer to include milestones on the Service Request Layout if desired.
• B.Create an ESS job to Aggregate Service Requests.
• C.Use Application Composer to configure warning emails about milestone compliance events.
• D.Create an ESS job to Monitor Service Request Milestones.