Online Access Free 1Z0-1071-20 Exam Questions

The agentActions property in the System.AgentInitiation component:

• A.Sets the message to be displayed if an agent refuses a chat request.
• B.Defines the states to which agents can optionally transfer a user when the agent ends the chat.
• C.Sets the message to be displayed when an agent is first connected to a chat session.
• D.Sets the agent's post-chat configuration (for example, "ready", "wrap", and so on).

Which two statements are true for the system.webview component?

• A.Parameters passed from the skill to the web application are accessible through JavaScript.
• B.The webview.onDone parameter is automatically added to the payload and passes the skill's callback URL property to the web application.
• C.When registering web applications in a skill, bot designers can see the data structure returned by the app
• D.Parameters passed from the skill to the web application cannot be accessed through JavaScript.
• E.Property names in the web application response payload must match with the variable names in the dialog flow.

As per Oracle's recommendation, which is the best practice regarding conversational design?

• A.To account for possible mistakes, make it clear to users that the bot is still learning.
• B.Use quick reply buttons (as opposed to natural language inputs) as much as possible.
• C.Ensure that capabilities of the bot f the things that it can and can't do") are clear and discoverable.
• D.Ask users open-ended questions such as "how can I help you?"

Which two statements describe what happens when a System.DatectLanguages component is used in a dialog flow?

• A.A system.DetectLanguage component state causes an exception if no translation service is configured for a skill.
• B.The system. DetectLanguage component sets the autoTranslate variable to the language code of the detected user language.
• C.The system.DetectLanguage component sets the profile.languageTag variable to the language code of the detected user language.
• D.The system.DetectLanguage component does not detect English because it is the default language.
• E.The system.DetectLanguage component sets the profile.locale variable to the language code of the detected user language.

You want your skill to transfer conversations over to Oracle Service Cloud customer service representatives. Which type of channel do you create to enable the skill to do this?

• A.Agent Integrations
• B.System
• C.Users
  https://docs.oracle.com/en/solutions/handoff-skill-to-live-agent/transfer-users-skill-bot-live-agent1.html#GUID-237F078E-94FF-4A4B-9B70-CA04D619C49F
• D.Applications