Online Access Free 1Z0-465 Exam Questions

Your customer has two different types of end customers that will be visiting their knowledgebase website.
The types are "public customers" and "registered customers".
They would like to present additional knowledgebase answers to the registered customers.
Choose the two statements required to set up this type of environment.

• A.Ensure registered customers in to the knowledgebase website and are assigned a service level with the access level to their account.
• B.Set up an access level without customer visibility and assign it to the registered customer answers.
• C.Create special Products and Categories for the registered customer answers.
• D.Set up an access level without customer visibility and assign it to all the customer answers.
• E.Create a special public answer status for the registered customer answers.

Which three actions must be performed in order to configure cloud Monitor?

• A.Add or update profiles to include permission to add themes and Clustering.
• B.Add or update staff accounts to use profiles that include Cloud Monitor permissions.
• C.Add or update navigation sets to include the Cloud Monitor navigation button and component
• D.Set up a Cloud Monitor search schedule.
• E.Add or update profiles to include-Cloud Monitor permissions.
• F.Add or update a list of favorites.

Your customer wants you to separate their contact records by development.
You determine that to enable this functionality, you need to implement a new custom field, and that the field will need to be available to agents to enter and maintain the values.
Select the four steps to accomplish this.

• A.Add a name and a column name for the new custom field.
• B.Set the custom field data type to Text Field.
• C.Create a "department" custom field in the incident table.
• D.Update the Context Workspace with the new "department" custom field.
• E.Create a "department" custom Field in the contact table.
• F.Create a navigation set that includes the "department" custom field.

View the exhibits.


Your manager asks you to create a report that shows every Staff Account and how many open incidents have been assigned to them. Which report definition meets this criteria?

• A.Exhibit C
• B.Exhibit A
• C.Exhibit D
• D.Exhibit B
• E.Exhibit E

Select the six actions that initiate the business rules engine to run its configured logic.

• A.An agent creates or edits an answer.
• B.A customer updates their contact details via the end-user pages.
• C.An administrator compiles the rules engine.
• D.A customer adds more information to their incident via the end-user pages
• E.The rules engine is updated.
• F.A customer asks a question on the end user portal.
• G.An agent edits contacts, incidents, organizations, or tasks.
• H.An agent edits an opportunity.