Online Access Free 1Z0-465 Exam Questions

Your customer would like you to alter the content and format of the emails that are sent to their end customers when response is sent.
Which three of your customer's requirements can be fulfilled through the use of interface configuration?

• A.Receipt messages shouldn't be sent.
• B.All emails sent must have the incident reference number at the beginning of the subject.
• C.All emails sent must be in HTML format.
• D.Incident messages shouldn't be sent.
• E.All emails sent must contain the response of the agent and not the customer's thread.

Identify the seven data types that are available as custom fields.

• A.Date Field
• B.Text Area
• C.Float
• D.Date/Time
• E.Currency
• F.Yes/No
• G.Text Field
• H.Menu
• I.Integer
• J.Multi Select Menu

Referring to custom fields in the system, identify the column identifier that indicates it is a custom field.

• A.$C
• B.CF$
• C.RN$
• D.C$
• E.CO$

Which incident field is designed to be used by your customer to standardize tracking of how incidents are resolved?

• A.Response Message
• B.Severity
• C.Disposition
• D.SLA Instance
• E.Source

Identify the three options available on the deployment screen in customer portal.

• A.Stage
• B.Rollback
• C.Promote
• D.Develop
• E.Production