Online Access Free 1Z0-993 Exam Questions

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

• A.Specify the warning threshold for the milestone in the standard coverages.
• B.Configure an object workflow action to send the email when the milestone status changes to warning.
• C.Configure an analytics report showing milestones in warning status.
• D.Create standard text to be posted to the message thread.
• E.Configure the email template to be used for notification.
• F.Add an extension column to the milestone object to hold the warning threshold value.

Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

• A.You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
• B.You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
• C.You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
• D.You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.

You are creating or editing a SmartText entry. Which four options can you insert into the entry?

• A.Other SmartText entries
• B.Images
• C.Tables
• D.Variables
• E.Text
• F.URLs

Which two statements are true regarding the Audit History tab of a Service Request?

• A.It allows users to save searches for later reuse.
• B.It is enabled by default.
• C.It is exportable to Excel.
• D.It is available only to authorized administrators.
• E.It is searchable by date range, username, event type, event severity, and event duration.

Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

• A.Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by
  7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
• B.Do not choose any optional criteria columns.
• C.Choose all optional result columns.
• D.Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.