Online Access Free 1Z0-993 Exam Questions

Which option describes the automated page presentation for incoming calls?

• A.a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
• B.a feature that displays a detailed caller profile based on your customer's country when you answer your phone
• C.a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
• D.a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone

Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

• A.Check the Active flag.
• B.Complete Category Name.
• C.Select Status = "Active".
• D.Select Create Category > Create Child Category.
• E.Select Create Category > Create Top-Level Category.
• F.Select Service Catalog in Functional Areas.
• G.Select the task Manage Service Request Categories.

Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

• A.The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
• B.The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
• C.The profile CSO_ENABLE_SVC_KMHOME is set to Y.
• D.The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
• E.The batch job for recommendations has not been executed.

Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

• A.It allows edits to dashboard pages.
• B.It requires proper permissions to use the tools and additional permissions to edit the desired object.
• C.It requires the use of a sandbox to modify the fields associated with standard and custom objects.
• D.In includes a preview option for all standard and custom object pages.

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

• A.The configured frequency to retrieve emails is too long.
• B.An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
• C.Incorrect configuration of the inbound profile option:
  SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
• D.Incoming messages have a custom filter.