Online Access Free 1Z1-1038 Exam Questions

Which three statements are true about add-ins?

• A.They can be added to the Custom Portal area of Oracle Service Cloud.
• B.They always run locally to access local data.
• C.They always run locally on the machines on which the desktop application runs.
• D.They can be designed to create visual components and not perform any integrations.
• E.They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
• F.They are the visual areas of Oracle Service Cloud Agent Desktop.

You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?

• A.Clicking Request Chat on the Live Media bar
• B.Fixing the chat workspace
• C.Configuring advanced routing
• D.Requesting Chat from File > Options > View Options
• E.Deselecting the Pull Chat check box in the agent's profile

Which three statements are true about headers of custom process models?

• A.They contain the version number of the PHP script.
• B.They contain standard objects only.
• C.The header section is always commented.
• D.The/QDntain the version number of the Connect Common Object Model.
• E.They list only the events that are supported by the code implementation.
• F.They contain all possible events with the objects.
• G.The header section needs to be uncommented during testing.

Which four view modes are available in the Report Editor?

• A.Graphical View
• B.Design View
• C.Data Set View
• D.Report View
• E.Layout View
• F.Database View

A client requires you to set up chat and email as unlimited for an SLA. What must you do?

• A.Use the default values.
• B.Enter the value "Unlimited" in the chat and email fields.
• C.Enter zero as the initial value for both fields.
• D.Leave both the chat and email fields limit as blank.