Online Access Free 1Z1-1038 Exam Questions

For which three reasons should you recommend using workflows?

• A.They help customers find relevant knowledge answers.
• B.They reduce human error.
• C.They can sort incidents raised by a contact.
• D.They promote efficiency.
• E.They guide agents through complex customer interactions and data updates.

Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

• A.Schedule the survey on a daily basis.
• B.Create a transactional survey.
• C.Assign scores to the survey questions and set the status field based on the responses.
• D.Create a polling survey.
• E.Write a business rule to reopen the case.
• F.Create a report for the survey scores.

Which two components can be edited in a standard report?

• A.Non-selectable filters
• B.Report headings
• C.Schedules
• D.Column headings
• E.Permissions
• F.Graphs

What are three required sections for Custom Process Models?

• A.Header
• B.Code containing custom business logic
• C.Footer
• D.Test harness
• E.Test script
• F.Code containing integration with external systems

Which setup sequence is used to give permissions to an individual to access an application?

• A.Navigation set > Profile > Staff Account
• B.None. No sequence is required.
• C.Profile > Navigation set > Staff Account
• D.Staff Account > Profile > Navigation set