Online Access Free 1Z1-1038 Exam Questions

Which three statements are true about add-ins?

• A.They always run locally on the machines on which the desktop application runs.
• B.They are the visual areas of Oracle Service Cloud Agent Desktop.
• C.They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
• D.They can be added to the Custom Portal area of Oracle Service Cloud.
• E.They always run locally to access local data.
• F.They can be designed to create visual components and not perform any integrations.

Your customer has designed a guide to explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

• A.Broadcast survey
• B.Polling survey
• C.Transactional survey in rules
• D.Website link survey

In which two scenarios would you use multiple interfaces?

• A.When your business operates in different lines of business
• B.When you need multiple channels enabled such as email, chat, and web self-service
• C.When your portal needs the support of different channels for login
• D.When multiple languages need to be supported
• E.When new business processes need to be supported other than the standard contact center

Which option should you use to create or configure queues?

• A.Configuration > Application Appearance >Customizable Menus > System Menus
• B.Configuration > Site Configuration > Configuration Settings
• C.Configuration > Site Configuration > Message Bases
• D.Configuration > Application Appearance > Customizable Menus > Custom Menus

Which six actions initiate the business rules engine to run their configured logic?

• A.An administrator compiles the rules engine.
• B.A customer adds more information to their incident via the end-user pages.
• C.The rules engine is updated.
• D.An agent edits an opportunity.
• E.An agent edits contacts, incidents, organizations, or tasks.
• F.An agent runs an incident report.
• G.An agent views the rule log.
• H.A customer updates contact details via the end-user pages.
• I.A customer creates an incident in the end user portal.
• J.An agent creates or edits an answer.