Online Access Free 1Z1-1064 Exam Questions

What is the main function of the Data Security Policies?

• A.defines the views the application can access
• B.defines the views or functionalities the user can access
• C.defines the privileges and roles a particular user can have
• D.defines the data a particular user can see and/or modify
• E.defines the actions a particular user can do

Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

• A.Users have not been given the "Knowledge Analyst" role.
• B.The Base Locale for the articles has not been enabled in the correct language.
• C.The User Group selected for authoring articles has been set to 'External".
• D.The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".

Which four actions does the REST API for Service Requests (SRs) allow?

• A.Delete SR by SR title
• B.Update SR milestone
• C.Delete SR by SR number
• D.Create SR
• E.Update SR assignee

Which statement is correct when describing the process of adding assignment rules from Service Setup?

• A.Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
• B.Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
• C.Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
• D.Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.

Which two are true characteristics about the lifecycle of a service request?

• A."Customer working" is one of the five seeded status types.
• B.Users can reopen a service request when the status is set to "Closed".
• C.If required, users can manually set the "Closed" status for a service request.
• D."Closed" status is set by an automatic job after a specified number of days.
• E.Users can reopen a service request when the status is set to "Resolved".