Online Access Free 1Z1-993 Exam Questions

Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

• A.Templates
• B.Business objects
• C.UI components
• D.Themes
• E.Languages
• F.Object workflows
• G.Object triggers
• H.Pages

Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

• A.Validate that the product item is active and published.
• B.Verify that Root Catalog is selected on the product groups.
• C.Verify that Eligible for Service is selected on the product item.
• D.Validate that Allow Duplicate is selected on the product item.

Which three types of data are included in the interaction associated with a normal call flow?

• A.Start time of the call
• B.Agent name
• C.Service Request create date
• D.Contact name
• E.Channel

Oracle Engagement Cloud provides tools to add or modify which six types of entities?

• A.Fields
• B.Icons
• C.Object workflow
• D.Reports
• E.Objects
• F.Themes
• G.Roles and privileges
• H.Exports

Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

• A.The Base Locale for the articles has not been enabled in the correct language.
• B.The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
• C.The User Group selected for authoring articles has been set to 'External".
• D.Users have not been given the "Knowledge Analyst" role.