Online Access Free 1z0-1038-22 Exam Questions

An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?

• A.Workspace rules
• B.SLAs
• C.Profile navigation assignment
• D.Configuration settings
• E.Profile workspace assignment
• F.Profile functional permissions

Which option should you use to create or configure queues?

• A.Configuration > Application Appearance >Customizable Menus > System Menus
• B.Configuration > Application Appearance > Customizable Menus > Custom Menus
• C.Configuration > Site Configuration > Message Bases
• D.Configuration > Site Configuration > Configuration Settings

Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?

• A.It can be triggered by an event that occurs even on a custom object.
• B.It is also known as the Object Event Handler.
• C.It is always triggered from business rules.
• D.It is triggered by an event that occurs on standard objects only.
• E.It is a PHP script that executes only synchronously.
• F.It can be triggered by an event that occurs on community objects.
• G.It is triggered by an event that occurs on the standard objects that are used by queues.

You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?

• A.The change is reflected across all interfaces by default.
• B.You need to copy and paste the source code across the multiple interfaces.
• C.You need to use the export and import option.
• D.You need to re-create the message template across the multiple interfaces.

Which statement is true about the JavaScript API?

• A.It is available when you use the Connect Common Object Model CCOM for API operations.
• B.It cannot be used in Custom Object workspaces.
• C.It Is available as JavaScript objects and can be exposed through browser controls in a workspace.
• D.It comes with in-built exception handling.