Online Access Free 1z0-1064-22 Exam Questions

Which two options are true about reporting on milestones?

• A.An as-delivered SLA Infolet shows near-overdue and overdue milestones.
• B.Milestone reporting is performed via the CRM Service Request Real-Time subject area.
• C.No standard reports on milestones are provided.
• D.Administrator-defined milestone data is not included in Analytics.

Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

• A.Pages
• B.Object triggers
• C.Themes
• D.Object workflows
• E.UI components
• F.Templates
• G.Business objects
• H.Languages

Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

• A.Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
• B.The hierarchical structure of the categories helps to improve the service request classification.
• C.Categories determine the steps an agent must follow to close the service request.
• D.Categories facilitate the assignment of an agent to the service request.
• E.Filter the selection of the product related to the service request, when filtering by a particular category.

Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

• A.The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
• B.You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
• C.The only Vertical Toolbar that you can enable is the Notifications Toolbar.
• D.The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.

You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

• A.You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
• B.You can download large volumes of SR data from the Analytics interface.
• C.You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
• D.You must retrieve large volumes of data through a REST API endpoint.