Online Access Free 1z0-325 Exam Questions

After an implementation of a Chinese knowledge base, your customer notices there are some search terms that are not found when searching through the knowledgebase under any use case.
You have verified that there are answers for the search terms being searched, but you also verify that answers are not being returned correctly.
Identify the configuration change you would make to mitigate this problem.

• A.Create alias and thesaurus entries with the correct target search terms.
• B.Create entries for the word and its syntax in the dictionary file.
• C.Verify that all sections of the target answer(s) contain the search terms you're looking for.
• D.Create hidden div tags inside the answer's question section to promote the matching of a given target search term that isn't being matched.
• E.Update answer keywords

Your customer is using standard statuses, status types, and the standard agent "My Inbox" report.
Which two incident status types will show up in the agent's "My Inbox" report? (Choose two.)

• A.Solved
• B.Updated
• C.Waiting
• D.Unresolved

Your customer has asked that all incidents be "scanned" for words that may revolve around product defects and injuries so that they can alert their risk management team of any possible product issues or liability. The customer accepts that 100% accuracy is not attainable, and accepts that they will be false positives and a margin for error.
They have provided you the following words to be "scanned":
1. Mouth
2. Jaw
3. Cheek
4. Jowl
5. Chin
6. Oral
7. Palate
The customer requires the following:
* Match whole words only.
* All valid words must be preceded with a space.
* All valid words must be spelled correctly.
* All words must be directly followed by a meta character in this list
* , {comma}
* . {period}
* ' {single quote}
* " {double quote}
* ; {semi colon}
* : {colon}
* {space}
* ! {exclamation point}
* ? {question mark}
* & {ampersand}
You decide to use a regular expression to search for these words in all incoming emails.
^mouth[,|.|'|"|;|:| |!|?|&]|\ jaw[,|.|'|"|;|:| |!|?|&]|\ cheek[,|.|'|"|;|:| |!|?|&]|\ jowl[,|.|'|"|;|:| |!|?|&] |\ chin$[,|.|'|"|;|:| |!|?|&]|\ oral[,|.|'|"|;|:| |!|?|&]|\ palate[,|.|'|"|;|:| |!|?|&] Identify the three words that will be correctly matched to this regular expression. (Choose three.)

• A.Chin
• B.Palate
• C.Oral
• D.Mouth
• E.Jaw
• F.Cheek
• G.Jowl

You want to find all Message Base entries that include the two words "create" and "incident." Which is the correct format for your search in the KEY field?

• A.%create incident%
• B.%create% & %incident%
• C.create%incident
• D.%create% | %incident%
• E.%create%incident%

Your customer has a number of custom fields that are no longer in use and would like to repurpose them for a new initiative.
Which set of custom field properties can you change as part of the repurpose work?

• A.Column Name / Index / Interface Visibility / Notes
• B.Index / Size of Field / Hint / End-User Visibility
• C.End-User Visibility / Data Type / Notes
• D.Column Name / Default Value / Hint / Notes
• E.Label / Column Name / Data Type / Default Value