Online Access Free 1z0-325 Exam Questions

Your customer has asked that all incidents be "scanned" for words that may revolve around product defects and injuries so that they can alert their risk management team of any possible product issues or liability. The customer accepts that 100% accuracy is not attainable, and accepts that they will be false positives and a margin for error.
They have provided you the following words to be "scanned":
1. Mouth
2. Jaw
3. Cheek
4. Jowl
5. Chin
6. Oral
7. Palate
The customer requires the following:
* Match whole words only.
* All valid words must be preceded with a space.
* All valid words must be spelled correctly.
* All words must be directly followed by a meta character in this list
* , {comma}
* . {period}
* ' {single quote}
* " {double quote}
* ; {semi colon}
* : {colon}
* {space}
* ! {exclamation point}
* ? {question mark}
* & {ampersand}
You decide to use a regular expression to search for these words in all incoming emails.
^mouth[,|.|'|"|;|:| |!|?|&]|\ jaw[,|.|'|"|;|:| |!|?|&]|\ cheek[,|.|'|"|;|:| |!|?|&]|\ jowl[,|.|'|"|;|:| |!|?|&] |\ chin$[,|.|'|"|;|:| |!|?|&]|\ oral[,|.|'|"|;|:| |!|?|&]|\ palate[,|.|'|"|;|:| |!|?|&] Identify the three words that will be correctly matched to this regular expression. (Choose three.)

• A.Oral
• B.Jowl
• C.Cheek
• D.Jaw
• E.Palate
• F.Mouth
• G.Chin

View the exhibit.

Your customer has "Gold" level SLAs being applied to certain organizations according to organization rules.
After six months, the business decides to change the response time: instead of responding in 24 hours your agents need to respond within eight business hours.
You modify the "Gold" SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.
Which statement is correct?

• A.You have not activated the rules so the updated SLAs are not being applied.
• B.Your site has been corrupted with the "Gold" SLA.
• C.Updating the SLA will not automatically update the organization's SLA instance.
• D.The SLA reports will need to be modified to use the new SLA.

You are building an agent's Incident Script for your customer and they want to chain scripts together within a workflow.
Which three features/functions will be carried over from one script and made available inside the next script?
(Choose three.)

• A.Incident Fields
• B.Fired Name Events
• C.answers to a radio button control
• D.Custom Fields
• E.Page Rules
• F.Contact Fields
• G.the ability to use the Beginning button to go to the start of the first script

Your client wants to provide users with an Overview Answer that contains links to drill down to more detailed information if the user is interested.
The drilldown Answers should not be included in any search results.
How should the drilldown Answers be configured so that they can be linked to, but won't be displayed in search results?

• A.Set the Access Level to "Help" for the drilldown Answers and save them with a Public status.
• B.Enter the drilldown information as Conditional Sections of the Overview Answer. Set the Access Level for those Conditional Sections to the "Help" Access Level. Save the Answer with a Public status.
• C.Create a special Public status named "Hidden". Save the drill-down Answers with the "Hidden" status.
• D.Save the drill-down Answers with a Draft status.

Your customer doesn't like the feedback feature in CP (Customer Portal), and would like more indepth replacement directly on the customer portal answer display pages.
Which option will meet the requirement using standard functionality?

• A.Polling Survey
• B.Transactional Survey
• C.Broadcast Survey
• D.Website Link