Online Access Free 1z0-325 Exam Questions

Your customer wants to send out a post incident survey using a business rule.
Which two options would prevent them from completing their rule? (Choose two.)

• A.No transactional survey has been created, so the "Send Transaction Survey" action is not available.
• B.The "IF" condition section includes a check of the previous status.
• C.The rule contained a Send Email Response to Sender action within the Then statement.
• D.A "Transition State" action was added in the rule before the "Send Transaction Survey" was added so the action button is no longer available.
• E.The rule was created in a function state as opposed to a normal rule state.

You are asked to identify how a question has been scored upon a search result.
While researching the question, you identified possible answer attributes to review.
Identify three items that affect the score of the answer and, therefore, should be reviewed. (Choose three.)

• A.Summary
• B.Status
• C.Question
• D.Categories
• E.Access Level

Your customer is using standard statuses, status types, and the standard agent "My Inbox" report.
Which two incident status types will show up in the agent's "My Inbox" report? (Choose two.)

• A.Unresolved
• B.Solved
• C.Updated
• D.Waiting

You have created a custom widget for a customer portal page, and the widget needs to be styled based on your customer's branding guidelines.
Identify the location where the CSS file must be placed within the file structure.

• A.\cp\customer\assets\css\{widget name}\
• B.\cp\customer\assets\themes\{theme name}\widgetCss
• C.\cp\customer\development\widgets\custom\{widget name}\
• D.\cp\core\widgets\standard\{widget name}\

Your customer wants you to separate their contact records by department.
You determine that to enable this functionality, you need to implement a new custom field, and that the field will need to be available to agents to enter and maintain the values.
Select the four steps to accomplish this. (Choose four.)

• A.Set the custom field data type to Text Field.
• B.Add a name and a column name for the new custom field.
• C.Update the Contact Workspace with the new "department" custom field.
• D.Create a "department" custom field in the incident table.
• E.Create a navigation set that includes the "department" custom field.
• F.Create a "department" custom field in the contact table.