Online Access Free 1z0-325 Exam Questions

When using standard reports within the Analytics module there is a limit to what can be edited in each report.
Select the two items that are editable on a standard report. (Choose two.)

• A.Schedules
• B.Non Selectable Filters
• C.Permissions
• D.Report Heading
• E.Graphs
• F.Column Headings

Identify the four guidelines that are relevant with regard to web accessibility. (Choose four.)

• A.Ensure all alternate text is unused.
• B.Support increased text sizes.
• C.Avoid background sound.
• D.Ensure color alone is not used to convey content.
• E.Ensure no underlined content exists.
• F.Provide multiple methods for finding content.

You are creating several new standard text entries and want to use variables in your standard text.
What is the difference between "Variable" and "$"?

• A.Variable pulls in a dynamic value from the database and $ is a fixed variable.
• B.Variable pulls in a dynamic value from the database and $ allows the agent to enter a value.
• C.$ pulls in a dynamic value from the database and Variable allows the agent to enter a value.
• D.$ allows the agent to enter a value and Variable is a fixed value.
• E.Variable is a fixed value and $ pulls in a dynamic value from the database.

Your client wants to allow the Administrator and Limited Administrator profiles to prevent user timeout until
60 minutes of inactivity. All other user profiles should be logged out after 15 minutes.
Which two steps must be performed to configure this? (Choose two.)

• A.Set the Session Timeout field to 60.
• B.Set the Session Timeout field to 3600.
• C.Set the SESSION_MANAGEMENT_ENABLED Configuration Setting to Disabled.
• D.Set the SESSION_MANAGEMENT_ENABLED Configuration Setting to Enabled.
• E.Set the Session Timeout field to null.
• F.Set the CLIENT_SESSION_EXP field to 60.

During your customers' busiest hours, it is common for a supervisor to move agents from one queue to another to attend to more critical incidents.
Which four options allow the supervisor to meet this Requirement? (Choose four.)

• A.Agents have access to a custom report that can filter and display all queues as directed by the supervisor.
• B.The supervisor could include or exclude queues from the agent's profile and the agent can log out and log back in.
• C.Agents can remove SLAs from the Organization records.
• D.Agents can log out of the console and log in again with a different user account with access to the needed queue.
• E.The supervisor could manually change the queue of a group of incidents to the queue the agents are working.
• F.The supervisor adds a business rule that sets the queue.
• G.The supervisor can delete a queue, so any incidents in that queue will requeue.