Online Access Free 1z0-981 Exam Questions

Which six actions can have a null value?

• A.Set Disposition
• B.Set Fields
• C.Set Queue
• D.Set Status
• E.Set Category
• F.Set SLAs
• G.Set Assigned
• H.Set Mailbox
• I.Set Agent
• J.Set Product

How frequently does Oracle release a new version of a product?

• A.Once in four months
• B.Once in three months
• C.Once in six months
• D.Every month

Which four types are used by incidents queues?

• A.Round Robin (All)
• B.Advanced Routing
• C.Standard
• D.LIFO
• E.Quick
• F.Round Robin (Logged In)
• G.FIFO

An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?

• A.Profile functional permissions
• B.Workspace rules
• C.Configuration settings
• D.SLAs
• E.Profile workspace assignment
• F.Profile navigation assignment

Which option should you use to create or configure queues?

• A.Configuration > Application Appearance >Customizable Menus > System Menus
• B.Configuration > Application Appearance > Customizable Menus > Custom Menus
• C.Configuration > Site Configuration > Message Bases
• D.Configuration > Site Configuration > Configuration Settings