Online Access Free 1z1-325 Exam Questions

Your customer has asked you to fulfill a list of requirements for their incident workspace.
The customer has explained that the following constraints will be in place:
* All incidents received will be via a web form that your customer manages which is automatically forwarded to the Oracle Service Cloud mail server.
* All incident data will be formatted exactly in the same manner in each email using the following format:
* Last Name:
* First Name:
* Product:
* Serial Number:
* Question;
Requirements:
* Create a tab with "Risk Management" data consisting of custom fields and custom object data, and hide it from all standard agents.
* Capture the "Product" field from the email and populate the product in the incidents.prod_id field.
* Capture the Last and First names from the email text and map them to contacts.last_name and contacts.first_name fields.
* Create tabs for each product linking to the product information page on your customer's website.
* After the product has been set in the workspace, open up the applicable tab automatically for the agent to view.
They have asked that no customization be part of the new workspace.
Identify three requirements that are met using standard product features within the workspace. (Choose three.)

• A.Create tabs for each product linking to the product information page on the customer's website.
• B.Create a tab with "Risk Management" data consisting of custom fields and custom object data, and hide it from all standard agents.
• C.Capture the "Product" field from the email and populate the product in the incidents.prod_id field.
• D.After the product has been set in the workspace, open up the applicable tab automatically for the agent to view.
• E.Capture the Last and First names from the email text and map them to contacts.last_name and contacts.first_name fields.

Your client decides not to use Groups when setting up staff accounts.
You are positive that groups should be set up. Therefore, you need to explain the advantages to your client.
Select two advantages of setting up groups. (Choose two.)

• A.displaying group performance with analytics reports
• B.deactivating staff groups
• C.routing incidents to groups with business rules
• D.assigning incident queues to a Group

Your customer wants to search and reply to comments made on their company's "Fan page." Which two items are required to accomplish this? (Choose two.)

• A.a personal Facebook page
• B.an email agent enabled on the Social Monitoring profile
• C.a Company Fan page on Facebook
• D.a "Facebook Channel" created and assigned to a profile
• E.Self Service for Facebook enabled and deployed

Your customer wants to set CI_HOURS to 720 but they don't want to notify customers when the incident status automatically changes.
Which Contact Email Message should be turned off?

• A.Incident Waiting
• B.Incident Solved
• C.Incident Closed
• D.Rule Email
• E.Incident Unresolved
• F.Question Receipt

Which three statements are true about the Oracle Service Cloud File menu? (Choose three.)

• A.can contain a shortcut for adding new records such as Contacts or Incidents
• B.provides an exit from the application
• C.can include shortcuts to commonly used reports
• D.provides context-sensitive help for the agent
• E.provides quick access to any of the interfaces that may be available for an agent