Online Access Free 1z1-325 Exam Questions

Your customer has decided to enable an existing Custom Object to be used by the new "Tech Support" profile.
Which two options outline the steps that will enable the "Tech Support" profile to utilize the custom object?
(Choose two.)

• A.Update profile permissions/add to workspace
• B.Update custom object permissions/update profile permissions/deploy custom object
• C.Update profile permissions/deploy custom object/add to workspace
• D.Update custom object permissions/add to workspace
• E.Update custom object permissions/deploy custom object/add to workspace

Your customer would like a report that details out the response and resolution times of all their agents.
* They have an agent response target of 5 minutes, and a resolution target of 24 hours.
* Their call center is open from 8:00AM - 5:00PM, Monday through Friday.
* They only want to measure agents against these targets during working hours.
* They are closed for all United States national holidays and would need to exclude those from the report.
Select the five steps that will configure the system to meet your customer's reporting requirements. (Choose five.)

• A.Set the Resolution Time to 1440 minutes in Response Requirements.
• B.Set the working hours Service Intervals in Response Requirements.
• C.Edit the incident reports to include their Response Requirements.
• D.Set the Response Time Variable to 1440 minutes in Variables.
• E.Select the Holidays Observed in Response Requirements.
• F.Set the Response Time Variable to 5 minutes in Variables.
• G.Add National Holidays to the system in Holidays.
• H.Set the Response Time to 5 minutes in Response Requirements.

Your customer wants to send out a post incident survey using a business rule.
Which two options would prevent them from completing their rule? (Choose two.)

• A.No transactional survey has been created, so the "Send Transaction Survey" action is not available.
• B.The rule contained a Send Email Response to Sender action within the Then statement.
• C.The "IF" condition section includes a check of the previous status.
• D.A "Transition State" action was added in the rule before the "Send Transaction Survey" was added so the action button is no longer available.
• E.The rule was created in a function state as opposed to a normal rule state.

You are working with a client to set up a new chat channel for their agents. Which four features would you configure in the chat workspace options? (Choose four.)

• A.Create/associate related incident at the beginning of chat.
• B.Set Absent Interval for how long to wait without a response.
• C.Prompt the agent to enter wrap up mode.
• D.Set Status to Solved for incidents created automatically.
• E.Set the queue wait time interval.
• F.Set the Warning time for when to notify an agent when a response is received.
• G.Wrap Up Time.

To manage widgets, you need to access the menu link "Widgets" on the Customer Portal Admin page shown in the picture below:

Select three answers that match the options you expect to see when you click Widgets. (Choose three.)

• A.Widgets details
• B.Browse widgets
• C.Syndicated widgets
• D.Create a new widget
• E.Change widget version