Online Access Free 1z1-628 Exam Questions

Your customer wants to integrate OFSC with Oracle Knowledge Advanced Cloud.
What are the two main steps that must be taken as part of the integration process to allow Oracle Knowledge Advanced Cloud content to be accessed from the OFSC application?

• A.Field personnel must be assigned Service Cloud access via the Service Portal interface.
• B.The administrator or web developer must configure the Oracle Service Cloud Customer Portal to use the appropriate pages and widgets for displaying Oracle Knowledge Advanced features in the OFSC user interface.
• C.The administrator or web developer must configure an OIC platform instance to bridge the Oracle Service Cloud and OFSC instances.
• D.The administrator must configure the Oracle Knowledge access settings in OFSC.
• E.The administrator or web developer must configure the Service Portal to display the Oracle Knowledge Advanced features.

A company needs their field workers to be able to install inventory once an activity is in 'Started' status. Which screen configuration option supports this requirement?

• A.Enable the 'Install' action within the Edit/View Activity context.
• B.Enable the 'Install' action within the Inventory Grid context.
• C.Enable the 'Install' action within the Add/Details Inventory context.
• D.Enable the 'Install' action within the Start Activity context.

Which two statements are correct about Daily Extract and BI Cloud Service (BICS) outbound integration channels?

• A.While Daily Extracts include data from the previous day, data can be sent through the BICS channel once per day or in real-time.
• B.Daily Extract and BICS channel configurations for a specific data set must contain the same fields.
• C.It is possible to clone the Daily Extract channel configuration for use with the BICS channel and vice versa.
• D.A given data set can only have one associated Daily Extract channel configuration and one associated BICS channel configuration.
• E.It is possible to name the entity tables and corresponding fields for reporting when configuring Daily Extract and BICS outbound integration channels.

On the Quota screen in Oracle Field Service Cloud (OFSC), there is a column that displays values for 'Other Activities'.
Which describes the 'Other Activities' that contribute to the values displayed in that column?

• A.activities that consume capacity but are not associated with the capacity categories or time slots configured for a given Capacity Area
• B.non-scheduled activities that exist within the Capacity Area bucket
• C.activities that have specifically been added by field resources using the 'Add Activity1, 'Prework' or
  'Reopen' actions
• D.non-scheduled activities that are either within the Capacity Area bucket or currently assigned to resources' routes

Your customer has received some complaints about certain resources, and that information has been recorded within their CRM system.
They want to pass this information along when activities are booked and sent to OFSC, so that it can be used as a routing constraint for any of their customer-facing Activity Types.
Which standard Activity Type features must be enabled to support this requirement?

• A."Allow to create from incoming interface" and "Support of preferred resources"
• B."Allow Mass Activities" and "Support of preferred resources"
• C."Allow to create from incoming interface" and "Allow move between resources"
• D."Allow creation in buckets" and "Allow move between resources"