Online Access Free 1z1-980 Exam Questions

Which two statements are true about Knowledge Advanced views? (Choose two.)

• A.View cannot be renamed or deleted but only modified.
• B.In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.
• C.In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.
• D.Views do not depend on the number and purpose of the interface that your organization uses.
• E.You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.

You are working on a public answer that you want to add a part of information within the answer that is not yet approved for public visibility.
How will you do this without impacting the knowledgebase answer?

• A.Make the answer status private, make the required changes, and republish it.
• B.Add a conditional section within the answer with any access level.
• C.Create an access level that has no customer portal visibility and assign it to the conditional section you do not want customers to view.
• D.Create a different answer with the part of information that needs to be updated, and after review merge it with the current answer.

Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)

• A.notification configuration
• B.user roles
• C.privileges
• D.configured workflow processes
• E.content life cycle events

Which three types of answers can be added to the knowledge base? (Choose three.)

• A.TEXT
• B.XML
• C.File Attachment
• D.HTML
• E.URL

Which two statements are true about Connect Web Services? (Choose two.)

• A.Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.
• B.Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.
• C.If there is a requirement to extend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.
• D.Connect Web Services should only be used for read-only data.