Online Access Free 1z1-980 Exam Questions

What two factors are responsible for ranking of an answer? (Choose two.)

• A.number of answers linked to that answer
• B.display position
• C.solved count based on customer activity
• D.number of searches for that answer article

You notice that when a customer searches with the word "mobile", there are irrelevant answers showing under
"Answers Other Found Helpful" section.
Which two steps should you take to resolve this? (Choose two.)

• A.Delete irrelevant answers from sibling answers.
• B.Block irrelevant answers from learned links.
• C.Remove Related Answer Widget from the Customer Portal.
• D.Remove irrelevant answers from manually related answers.
• E.Add the word "mobile" to the answer stop word, add "mobile" to the search priority word, and then assign one answer.

What does the response requirement in an SLA specify?

• A.the overall maximum time limit for the initial response and resolution for each incident.
• B.initial response time limit to all customer inquiries within one business day.
• C.the maximum number of days allowed for the resolution of an incident as per the business hours.
• D.individual time limits for the initial response time and subsequent resolution as per the business hours.

You observe that when customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search with keywords "IPhone 7" or "IP7" or any related search term.
What should you do?

• A.Include the search terms in both Answer Keyword and Stop Word.
• B.Include the search terms in Answers Keywords
• C.Include search terms in Stop Words
• D.Add all related search terms to an aliases.txt.file.
• E.Include search term in Search priority word.

You have created a new article in your knowledge base and you want it to always appear at the top of the search result page.
What display position should you configure?

• A.Historical usefulness
• B.Fix First
• C.Fixed at Top
• D.Place at First
• E.Place at Top