Online Access Free 1z1-981 Exam Questions

What are the three different types of pull policy for queues?

• A.Standard
• B.Strict Priority
• C.First Due
• D.Round Robin
• E.Manual
• F.Advanced

Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?

• A.Select the Chat check box that is associated with an agent's staff account.
• B.Configure advanced routing.
• C.Enable the engagement engine.
• D.Select the Pull Chat check box in the chat profile.
• E.Select the corresponding pull policy.

Which setup sequence is used to give permissions to an individual to access an application?

• A.Profile > Navigation set > Staff Account
• B.Navigation set > Profile > Staff Account
• C.Staff Account > Profile > Navigation set
• D.None. No sequence is required.

What would you use for repetitive text with a single point of maintenance for any changes to the text?

• A.Variable
• B.Custom object field
• C.Merge field
• D.Custom field

How can you enable add-ins to run locally without uploading it to the server?

• A.Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.
• B.Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
• C.Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
• D.Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.