Online Access Free ISO-14001-Lead-Auditor Exam Questions

Whistlekleen is a national dry cleaning and laundry organisation with 50 shops. You are conducting an EMS surveillance audit of Head Office and are sampling environmental performance measurement. You find that
80 per cent of failures to meet performance criteria originate from five shops in the same region. Most of these failures relate to the release of volatile organic compounds (VOCs) that exceeds regulations. The Environmental Manager tells you that these are the oldest shops in the organisation. The cleaning equipment needs replacing but the organisation cannot afford it at the moment.
On raising the matter with senior management, you are told that there are plans to replace the equipment in these shops over the next five years.
Select two options that apply to how you should respond to the information given.

• A.Extend the audit plan to include the five shops
• B.Raise an opportunity for improvement (OI) to reduce damaging emissions
• C.Determine if the local authority has been informed that the organisation is exceeding VOC emissions
• D.Recommend that staff in the five shops should have medical check-ups due to air pollution
• E.Criticise the equipment replacement period as being too environmentally damaging for too long
• F.Evaluate whether the process for measuring environmental performance is effective

Whistlekleen is a national dry cleaning and laundry organisation with 50 shops. You are conducting an EMS surveillance audit of Head Office and are sampling environmental performance measurement. You find that
80 per cent of failures to meet performance criteria originate from five shops in the same region. Most of these failures relate to the release of volatile organic compounds (VOCs) that exceeded regulations. The Environmental Manager tells you that these are the oldest shops in the organisation. The cleaning equipment needs replacing but the organisation cannot afford it at the moment.
On raising the matter with senior management, you are told that there are plans to replace the equipment in these shops over the next five years.
When reviewing the nonconformity report files, you find that the organisation is facing a legal dispute with the environmental authority over multiple breaches of environmental legislation.
Select the three best options for how this dispute should be handled by the organisation through its EMS.

• A.Offer to compensate employees for possible health implications.
• B.Advise the authority that timely corrective action will be taken.
• C.Conduct an internal enquiry to establish who is to blame.
• D.Ask to settle the court case by negotiation with the authority.
• E.Investigate changing the cleaning process to use chemicals with lower VOC content.
• F.Monitor VOC emissions to ensure compliance with legal requirements.
• G.Give an explanation to the authority of what went wrong.
• H.Advise the authority that the faulty equipment will be maintained more often.

Which one of the following conclusions in the audit report is not required by the certification body when deciding to grant certification?

• A.The scope of certification has been fulfilled.
• B.The organisation fully complies with all legal and other requirements applicable to the Environmental Management System.
• C.The plans to address corrective actions related to minor nonconformities have been accepted.
• D.The corrections taken by the organisation related to major nonconformities have been accepted.

A huge public library established an EMS following the requirements of ISO 14001, which was third-party certified 10 years ago. You are performing the second surveillance audit of the third certification cycle. The audit plan included an audit to the Director as the last interview before the closing meeting.
During the interview with the Director, you audit clause 6.2 (Objectives and planning to achieve them). The dialogue is as follows:
You: Could you please tell me which were the environmental objectives defined for last year and show evidence of their achievement?
Director: Yes. We had defined three objectives. As you can see from our Annual Plan, one of them was to separate our waste in four categories: paper, plastics, metals, food - before, we had only three (plastic and paper were disposed together). We developed an Action Plan to achieve this objective.
Which six of the questions would you ask related to the Action Plan?

• A.Who was responsible for the completion of the plan?
• B.Were actions integrated into the organisation's business processes?
• C.How was progress of the plan being monitored?
• D.When is its completion date?
• E.Did you estimate what resources would you need?
• F.Is it consistent with the environmental policy?
• G.How will you evaluate the cost savings?
• H.How did you measure it?
• I.Was it approved by the Director?
• J.Did you define any method for monitoring progress?

A small services organisation has been contracted to handle the disposal of waste for a local hospital. You are an auditor conducting a Stage 2 audit of the care home to ISO 14001. You are reviewing the contract with the Service Manager (SM). An addendum to the contract only requires that biological waste is disposed of in the most environmentally friendly way, without reference to any regulatory requirements.
You: How was the waste disposal plan for the contract developed?
SM: We have a basic template that covers the materials, labour requirements and methods to be employed.
Some of that is specified by the contractor.
You: How does the plan deal with specific items like biological waste, which are included in the contract and can pose biological hazards to the environment?
SM: The basic plan covers general waste, but we have an addendum that covers biological waste.
You: Are you aware of the regulatory requirements for waste disposal standards in hospitals?
SM: Yes but we depend on the contractor to look after that side of things.
You raise a nonconformity against section 8.1.d of ISO 14001.
At the Stage 2 closing meeting of the audit, the EMS Manager objects to the nonconformity raised and asks for it to be withdrawn. He insists that they meet all the regulations.
Choose one of the options that the audit team leader should take in response to the request.

• A.Confirm that it is a valid nonconformity supported by a lack of evidence for meeting the requirement.
• B.Offer to downgrade the nonconformity to an opportunity for improvement if the organisation can prove its compliance with regulations.
• C.Consult with the auditor who raised the nonconformity and ask whether he will agree to withdraw it.
• D.Advise that the nonconformity will be reconsidered after the meeting.