Online Access Free ISO-IEC-20000-Foundation Exam Questions

How are ISO/IEC 20000 Parts 1, 2, and 3 used?

• A.Parts 2 and 3 provide advice to help an IT service provider conform to the requirements of Part 1 in an effective way
• B.Part 3 only applies to outsourcing organizations, but Parts 1 and 2 can be used by any service provider
• C.A typical service provider starts by conforming to Part 1 and then moves on to conform with Parts 2 and 3
• D.It is mandatory for a service provider to conform to all parts of the standard

Which is a reason for the requirement to budget service costs?

• A.To provide the basis for service provider organization charges
• B.To enable effective financial control for services
• C.To improve the service management processes
• D.To reduce overall service costs

Which document defines the scope of services to be delivered by an external supplier who implements and operates some parts of the service management processes?

• A.A contract agreed with the service provider organization
• B.A list of service level targets agreed with the customers
• C.A contract agreed with the customers
• D.A list of service level targets agreed with the service provider organization

A transport company with 1500 laptops, received many requests for expansion of the internal memory because its size has proven to be insufficient. Which process should have prevented this from happening?

• A.Configuration management
• B.Service level management
• C.Service availability management
• D.Capacity management

Which is NOT a specific resource management responsibility within ISO/IEC 20000-1?

• A.Appropriate service management staff training records shall be maintained
• B.The competencies required for service management roles shall be determined
• C.All service management personnel shall be aware of their contribution to service management objectives
• D.All service management staf shall be qualified to at least ITIL Foundation level