ISO-IEC-20000-Foundation Exam Question 1
What is not an input to manage continual improvement?
ISO-IEC-20000-Foundation Exam Question 2
A transport company with 1500 laptops, received many requests for expansion of the internal memory because its size has proven to be insufficient. Which process should have prevented this from happening?
ISO-IEC-20000-Foundation Exam Question 3
Top management has to provide evidence of its commitment to planning, establishing, implementing, operating, and improving its service management system (SMS) within the context of the organization's business and customers' requirements. What is the best way that management can make this visible?
ISO-IEC-20000-Foundation Exam Question 4
What is not an input to manage continual improvement?
ISO-IEC-20000-Foundation Exam Question 5
Why would organization adopt ISO/TEC 20000?