A.Demonstration of conformance for ISO/IEC 20000-1 Information security management requires that ISO/IEC 27001 processes are used

B.Certification of ISO 9001 and ISO/IEC 27001 Is a pre-requisite to applying for ISO/IEC 20000-1 certification

C.Organizations can only be certified to one of them at a time

D.The management systems of all three may be integrated

A.To improve the service management processes

B.To provide the basis for service provider organization charges

C.To enable effective financial control for services

D.To reduce overall service costs

A.A recommendation that has to be actioned

B.A finding against an area which is NOT in the scope of the standard

C.A conformity to the standard where there is an opportunity for improvement

D.A non-fulfilment of a requirement

A.ISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused

B.An SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001

C.ISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization

D.It is necessary for service provider organizations to be certified against all of them to ensure an effective service management system

A.Initiate problem management activities

B.Keep top management informed

C.Involve the customer

D.Escalate the incident