Section: Volume E
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Explanation/Reference:
Explanation:
9.4.1.4 Issue Log
Issues arise in the course of managing the project team. An issue log can be used to document and monitor who is responsible for resolving specific issues by a target date.

Section: Volume C

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Explanation:
8.2.2.2 Quality Audits
A quality audit is a structured, independent process to determine if project activities comply with organizational and project policies, processes, and procedures. The objectives of a quality audit may include:
Identify all good and best practices being implemented;

Identify all nonconformity, gaps, and shortcomings;

Share good practices introduced or implemented in similar projects in the organization and/or

industry;
Proactively offer assistance in a positive manner to improve implementation of processes to help the

team raise productivity; and
Highlight contributions of each audit in the lessons learned repository of the organization.

The subsequent effort to correct any defciencies should result in a reduced cost of quality and an increase in sponsor or customer acceptance of the project's product. Quality audits may be scheduled or random, and may be conducted by internal or external auditors.
Quality audits can confirm the implementation of approved change requests including updates, corrective actions, defect repairs, and preventive actions.
8.2.2.3 Process Analysis
Process analysis follows the steps outlined in the process improvement plan to identify needed improvements.
This analysis also examines problems experienced, constraints experienced, and non-value-added activities identified during process operation. Process analysis includes root cause analysis-a specific technique used to identify a problem, discover the underlying causes that lead to it, and develop preventive actions.