Online Access Free PMI-PMOCP Exam Questions

The executive team is concerned with the performance of a PMO. Some customers have complained that service delivery is inconsistent.
What should the PMO professional do first to address these concerns?

• A.Present the PMO ' s benefits realized to the executive team and customers.
• B.Increase the number of PMO services offered to its customers.
• C.Review the service quality metrics for customers regularly to drive consistency.
• D.Meet with customers and check if a reassessment of expectations is needed.

The PMO established an online community for sharing best practices 2 years ago. The community has grown over time and the PMO is considering increasing the services provided to include some in-person events based on customer feedback. The content for the events has been fully designed with special attention to new trends in the market and concrete applications within the performing organization.
What should the PMO lead do to onboard this new service?

• A.Discuss the additional content for the in-person events with the project manager.
• B.Create a detailed communications management plan to introduce the in-person events.
• C.Share the details of the in-person events in the next executive leadership meeting.
• D.Call for volunteers to help gather feedback regarding the future in-person events.

In a low-project-maturity organization, the new CEO cannot realize the effective value the PMO brings to the organization.
How should the PMO professional respond to this issue?

• A.Facilitate workshops with key PMO customers to showcase the value delivered and educate them by clarifying potential benefits.
• B.Survey PMO customers to identify what benefits they expect to receive from the PMO.
• C.Present the CEO with the PMO charter that was previously endorsed by the executive team.
• D.Turn the PMO into a value management office (VMO) to ensure it will generate value for the organization.

A PMO professional created a formal PMO charter including the PMO ' s roles and responsibilities.
What should the PMO professional do to ensure that the charter remains relevant in the organization?

• A.Review the PMO ' s services regularly as defined in the PMO charter.
• B.Seek feedback from PMO customers about the PMO charter to ensure it fulfills their expectations.
• C.Create a framework to regularly review and update the PMO mandate and its relevance.
• D.Have the PMO charter approved by key PMO customers so that they are engaged in the process.

A PMO professional is responsible for a team of project managers who lead projects for the business departments. A business manager has mentioned to the PMO professional that one of the project managers assigned to them is very set in their ways, which is causing friction among the project team members.
How should the PMO professional respond to this feedback?

• A.Assign a different project manager to this project, as keeping the business department happy is paramount to PMO success.
• B.Ask the project manager to explain the challenges of working with the other project team members.
• C.Talk with the respective project team members about specific examples of situations that caused issues within the project team.
• D.Instruct the PMO team members to be more sensitive to how the other project team members work.