A team member is hosting an event and invites several colleagues through their work calendars Another team member, who was not invited to the event, is noticeably distracted during several standup meetings What should the project manager do?
Correct Answer: B
According to the Professional in Business Analysis (PMI-PBA) Examination Content Outline, one of the tasks of a business analyst is to "facilitate conflict resolution within the team to ensure that team members work effectively together" (Task 5.4). This implies that the project manager should also address any interpersonal issues that may affect the team performance and morale. By setting up a meeting with the distracted team member, the project manager can show empathy, listen to their concerns, and help them resolve any problems they may have. This is also consistent with the PMBOK Guide, which states that "the project manager should manage conflict in a constructive manner, and help to develop a collaborative project team environment" (Section 9.4.2.3). References: Professional in Business Analysis (PMI-PBA) Examination Content Outline, Task 5.4 PMBOK Guide, 6th Edition, Section 9.4.2.3
PMP Exam Question 282
A project manager has taken over an existing project According to the previous project manager, the project is on track and within budget However, stakeholders are unhappy with the recent progress report since the metrics show that the project is delayed and the cost is higher than expected. What should the project manager do?
Correct Answer: D
An earned value analysis (EVA) is a tool that measures the project performance in terms of scope, schedule, and cost. It compares the planned value (PV), the earned value (EV), and the actual cost (AC) of the project work to determine the variances and the indexes. By conducting an EVA, the project manager can identify the root causes of the project delay and cost overrun, and take corrective actions accordingly. An EVA can also help the project manager communicate the project status and progress to the stakeholders more effectively and objectively. References: (Professional in Business Analysis Reference Materials source and documents) PMBOK Guide, 6th edition, Chapter 7, Section 7.4.2.1 PMP Exam Content Outline, June 2019, Domain III, Task 8 PMP Sample Test Questions, Question 2
PMP Exam Question 283
After the project charter's approval the project manager needs to work on detailed project requirements, constraints and assumptions with stakeholders However, not all of the stakeholders are immediately available for a meeting in the short term. What should the project manager do in order to gather the information needed from stakeholders?
Correct Answer: A
According to the PMBOK Guide, the project manager should collect requirements from all stakeholders, using various techniques such as interviews, focus groups, surveys, etc. The project manager should also document the stakeholder requirements, expectations, and assumptions in the requirements traceability matrix. If some stakeholders are not available for a meeting, the project manager should use other communication methods to reach out to them and gather their input. This will ensure that the project requirements are complete, accurate, and aligned with the stakeholder needs and expectations. References: PMBOK Guide, 6th edition, pages 140-141, 152-153.
PMP Exam Question 284
A team member is not getting along with one of the project sponsors. The sponsor has requested to move the team member to another project. What should the project manager do next to resolve the situation?
Correct Answer: C
Conflict resolution starts with understanding the root cause of the issue. Before taking corrective or disciplinary action, the project manager should investigate both sides to identify what is causing the tension. This is essential for resolving the issue constructively and preventing recurrence. This approach aligns with the PMBOK Guide - Seventh Edition guidance on conflict management: listen first, then act. Option A presumes the team member is at fault. Option B may not be suitable without understanding this context. Option D is helpful later, not as the first step. References: PMBOK Guide - Seventh Edition, Team Performance Domain PMI Conflict Management and Leadership Guidelines ##############################################
PMP Exam Question 285
A project manager is managing a project aimed at providing incremental deliveries to the market every three months. The team has been assigned, and the product backlog was created and prioritized by the product owner. After four iterations, the product owner escalates complaints to the CEO because the product does not meet the product owner's expectations. What should the project manager have done to prevent this situation from happening?
Correct Answer: A
According to the PMBOK Guide, 6th edition, section 6.2.2.4, the project manager should use agile practices such as sprint reviews and retrospectives to ensure that the product backlog items are delivered according to the product owner's expectations and that the team continuously improves its performance. Sprint reviews are meetings where the team demonstrates the product increment to the product owner and other stakeholders and collects feedback for future iterations. Retrospectives are meetings where the team reflects on its processes, tools, interactions, and outcomes and identifies areas for improvement. These practices help to align the team and the product owner on the project vision, scope, and quality, and to prevent or resolve any issues or conflicts that may arise during the project. The PMI-PBA Guide, section 5.2.3.1, also supports this approach, as it states that the business analyst should participate in sprint reviews and retrospectives to validate the requirements and to ensure that the product meets the business needs and stakeholder expectations. References: * PMBOK Guide, 6th edition, section 6.2.2.4 * PMI-PBA Guide, section 5.2.3.1
