Online Access Free PEGACCA Exam Questions

True or False, To maintain backward compatibility with future CPM releases, you should
not override the workflows, flow actions, or sections used within CPM service items/processes.

• A.True
• B.False

True or False, Switching the CPM Composite "context" refers to conditionally displaying tabs based on customer data.

• A.True
• B.False

Which of the following statements about CPM Knowledge content is true? (Choose One)

• A.Can reference content that is stored on external systems
• B.Is available via CPM portal search functions
• C.Can be suggested based on logic
• D.All of the above
• E.Can be directly associated to a flow/flow action

True or False, By using the CPM SLA override service process, you can identify an SLA rule that should be used for all work for a specified customer for a specified period of time.

• A.True
• B.False

To specify the numeric scoring values for a question within a quality review or customer satisfaction survey, choose one componet you would configure. (Choose One)

• A.A decision tree or decision table rule
• B.A map value rule
• C.The CPM survey rule form