Online Access Free PEGACPBA24V1 Exam Questions

In a Customer Service Case Type, customers can indicate interest in filling out a survey about their customer service experience. If the customer agrees to complete the survey, they proceed to the Customer Survey Stage.
Otherwise, the Case resolves automatically. Which configuration satisfies this requirement?

• A.Configure the Customer Survey Stage with a custom condition to start when the customer indicates interest in filling out a survey.
• B.Configure the Customer Survey Stage to never skip.
• C.Configure the Processes in the Customer Survey Stage to start if the customer indicates interest in filling out a survey.
• D.Configure the Customer Survey Stage with a custom condition to skip when the customer does not indicate interest in filling out a survey.

Consider this scenario.
A new Expense Report is submitted and must be reviewed. The assignment urgency and the initial urgency values are both set to 10.
* The SLA starts when the assignment is created
* If the goal elapses and the assignment is not yet completed, the assignment urgency is increase by 10
* If the deadline elapses and the assignment is not yet completed, the assignment urgency increases by 10
* If the passed deadline elapses and the assignment is not yet competed, the assignment urgency increases by 10 In the Answer Area, select the urgency for each milestone.

Correct Answer:

Explanation:
Goal - 20
Deadline - 30
Passed Deadline - 40

The following validation criteria triggers an error message: Update Operator is equal to "operationsdir@co.
com" and Case Status is not equal to "Open". Which data set triggers the error?

• A.Update Operator = "[email protected]", Urgency = 50, Case Status = "Open"
• B.Update Operator = "[email protected]", Urgency = 45, Case Status = "Resolved"
• C.Update Operator = "[email protected]", Urgency = 45, Case Status = "Open"
• D.Update Operator = "[email protected]", Urgency = 50, Case Status = "Pending-Review"

Which two statements about data records are true? (Choose Two)

• A.Data records require external storage.
• B.Data records are displayed in a drop-down list by default.
• C.Data records define permissible values for data fields.
• D.Data records need unique, user-generated IDs.

Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

• A.Replace the Wait step in the Item Return stage with a Change Stage step
• B.Add a decision in the Item Return process to change the stage when a return is not necessary
• C.Add a condition to skip the Item Return stage when a return is not necessary
• D.Add an Item Retention alternate stage and define a process for retention of item