Online Access Free PEGACPBA73V1 Exam Questions

When an auto accident claim is resolved in the Resolve stage, email notifications must be sent automatically to the adjuster who inspected the car, to the insured party, and to the insurance agent who verified the claim.
How do you configure the resolve process to support this requirement?

• A.Add a Send Email step as an optional action.
• B.Route the email to all the recipients in a Collect Information step.
• C.Route an Approval step to the required parties.
• D.Add a Send Email step and include all required parties.

Consider the following user story:
As a customer, I want to be able to cancel an open service request at any time.
Select the configuration option that satisfies the user story.

• A.Configure the Cancel button on the user views to resolve the case.
• B.Add a case wide action to the case life cycle.
• C.Add an alternate stage to the case life cycle.
• D.Add a stage-only action to each stage in the case life cycle

An applicant submits a loan request. The system validates information on the loan application and calculates the credit score of the applicant based on credit reports and the account history with the bank.
*If the credit score is unacceptable, the customer is notified of the result and the loan application is closed.
*If the credit is acceptable, the loan application is forwarded to a loan officer for review.
* If the loan officer approves the loan request, the loan application is sent to the underwriting department for processing.
*If the loan officer rejects the loan request, the customer is notified of the result and the loan application is closed.
Select the case life cycle design that most closely follows the guidelines for identifying and naming stages for the use case.
A)

B)

C)

D)

• A.Option C
• B.Option D
• C.Option B
• D.Option A

Which two aspects of application delivery are improved by using Direct Capture of Objectives? (Choose Two)

• A.Testing
• B.Accuracy
• C.Speed
• D.Coding

In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case.
Contact information changes must not alter or interrupt the primary flow of the case.
Which option meets the needs of this requirement?

• A.Add an assignment to the case life cycle.
• B.Add a stage with a start condition to the case workflow.
• C.Add an alternate stage to the case life cycle.
• D.Add an optional action to the case workflow.