Online Access Free PEGACPBA73V1 Exam Questions

In a job application case for a call center position, all customer service agents must speak English, but positions for Spanish, French, and German speakers are also available. During the interview process illustrated below, the Conduct Interview assignment task must be routed to an interviewer who speaks the same language as the applicant.

What is the best way to design routing so the correct interviewer is assigned the task?

• A.Route the job application to a specific user using the Use business logic option.
• B.Route the job application to an operator within a skilled group using the Specific user option.
• C.Route the job application to a specific queue using the Use business logic option.
• D.Route the job application to an appropriately skilled operator using the Specific user option.

Select each application design requirement on the left and drag it to the appropriate design approach on the right.

Correct Answer:

Explanation
1->2
2->1
3->4
4->3

Given the following scenario for property insurance claims, which type of decision rule should be used to configure the decision?
After a property insurance claim has been filed, any claim that involves flood damage must be reviewed by a flood claim specialist before being sent to a claims adjuster. All other property insurance claims can be sent to the claims adjuster without this step.

• A.When
• B.declare Expressions
• C.Decision Table
• D.Constraints

You are preparing to delegate a number of business rules. What three prerequisite actions must be taken before you can delegate the business rules? (Choose Three)

• A.Ensure a ruleset exists for the users who will manage the delegated rules.
• B.Ensure the delegated rules are added to a locked ruleset.
• C.Ensure an access group exists for the users who will manage the delegated rules.
• D.Ensure the delegated ruleset exists in the Production rulesets list.
• E.Ensure a ruleset that will contain the delegated rules exists.

A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars.
Which routing approach do you use?

• A.Route requests to a skilled work group.
• B.Route the request to a manager who assigns the agent.
• C.Route to a skilled member of a work group.
• D.Route to a work group based on the location.