Online Access Free PEGACPBA74V1 Exam Questions

A life insurance company has satellite offices in various countries. Each satellite office has its own work queue. Company policy requires that life underwriting is assigned to offices based on the residence of the policy owner. Which routing approach supports this requirement?

• A.Route the assignment to a specific underwriter based on business logic
• B.Route the assignment to the correct work queue using an authority matrix
• C.Route the assignment to the correct work queue using skill-based routing
• D.Route the assignment to the correct work queue based on business logic

An application allows consultants to enter their hours on a project on a weekly basis. Consultant hours must be approved by both their manager and the project supervisor. The approvals can be performed in any order.
How do you configure the approvals in the application?

• A.Configure a single cascading approval based on an authority matrix
• B.Add the manager approval to an alternative stage in the case life cycle
• C.Add an optional process to each approval in the appropriate stage
• D.Configure a parallel process for each of the required approvals

In a help desk application, you have the following requirement: The Customer Support Representative must respond to a help desk ticket within 4 hours after a customer submits a ticket.
Where do you configure the service level to meet this requirement?

• A.The process
• B.The step
• C.The stage
• D.The case type

How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?

• A.Add an escalation action to the goal interview
• B.Apply an urgency value to the deadline interval
• C.Apply an urgency value to the goal interval
• D.Adjust the default assignment urgency value

When an auto accident claim is resolved in the Resolve stage, email notifications must be sent automatically to the adjuster who inspected the car, to the insured party, and to the insurance agent who verified the claim.
How do you configure the resolve process to support this requirement?

• A.Route an Approval step to the required parties
• B.Route the email to all the recipients in a Collect Information step
• C.Add a Send Email step as an optional action
• D.Add a Send Email step and include all required parties