Online Access Free CASM Exam Questions

What is Agile Service Management?

• A.A framework that ensures that service management processes reflect Agile values and are designed with 'just enough' control and structure
• B.A discipline that incorporates aspects of software engineering and applies them to infrastructure and operations problems
• C.A cultural movement that aims to increase software delivery velocity and improve service reliability
• D.A production philosophy that focuses on reducing waste and improving the flow of processes to improve overall customer value

Which statement about Practice Backlog Refinement is TRUE?

• A.It determines the user stories for the next Sprint
• B.All of the above
• C.It removes user stories that are not needed
• D.It adds more detail to user stories

Which is NOT a characteristic of Agile Process Improvement?

• A.Aligning Agile values with processes
• B.Ensures documentation is updated and comprehensive
• C.Identify and mitigate any constraints affecting the flow of work
• D.Conducting regular reviews

Which is NOT an ITIL Guiding Principle?

• A.Understand and increase the flow of work
• B.Start where you are
• C.Progress iteratively with feedback
• D.Collaborate and promote visibility

Which of the following is NOT a goal of Agile Process Improvement?

• A.Identify and eliminate waste
• B.Ensure alignment with other practices and processes
• C.Confirm ongoing relevancy and value creation
• D.Conduct regular reviews of practices and processes