Online Access Free CMS7 Exam Questions

What is a RACI model used for?

• A.Recording Configuration Items
• B.Defining roles and responsibilities
• C.Monitoring services
• D.Performance analysis

Identify the input to the Problem Management process

• A.Request for Change
• B.Incident Records
• C.New Known Errors
• D.Problem Resolution

What is a RACI model used for?

• A.Recording Configuration Items
• B.Defining roles and responsibilities
• C.Monitoring services
• D.Performance analysis

What is the definition of an Alert?

• A.A type of Incident
• B.A warning that a threshold has been reached or that something has changed
• C.An error message to the user of an application
• D.An audit report that indicates areas where IT is not performing according to agreed procedures

Which model delivers a view of the services, assets and infrastructure?

• A.Configuration Model
• B.Change Model
• C.Problem Model
• D.Incident Model