Online Access Free CMS7 Exam Questions

Which role is accountable for a specific service within an organization?

• A.The Service Level Manager
• B.The Business Relationship Manager
• C.The Service Owner
• D.The Service Continuity Manager

Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

• A.Continual Service Improvement
• B.Service Operation
• C.Service Transition
• D.Service Strategy

What is the definition of an Alert?

• A.An audit report that indicates areas where IT is not performing according to agreed procedures
• B.An error message to the user of an application
• C.A type of Incident
• D.A warning that a threshold has been reached or that something has changed

Which of the following combinations covers all the roles in Service Asset and Configuration Management?

• A.Configuration Administrator/Librarian; Configuration Manager; Configuration Analyst; Configuration control board; CMS/tools Administrator; Financial Asset Manager
• B.Configuration Administrator/Librarian; Service Asset Manager; Configuration Manager; Configuration Analyst; Configuration control board; CMS/tools Administrator
• C.Configuration Administrator/Librarian; Configuration Manager; Service Desk Manager; Configuration Analyst; CMS/tools Administrator
• D.Configuration Manager; Configuration Analyst; CMS/tools Administrator; Librarian; Change Manager

Which of the following is NOT one of the five individual aspects of Service Design?

• A.The design of the Service Portfolio, including the Service Catalogue
• B.The design of new or changed services
• C.The design of the technology architecture and management systems
• D.The design of Market Spaces