Online Access Free ITIL-4-CDS Exam Questions

To stay ahead of its competition, an organization's leadership team is focused on ensuring that product innovations reach customers quickly. A team is discussing how it can leverage value stream mapping in support of this goal. The team wants to improve the entire end-to-end value stream. Which improvement is MOST LIKELY to improve the entire value stream?

• A.Reducing the time it takes to provide environments for projects
• B.Minimizing handoffs between specialists within a development team
• C.Reducing the time spent assessing and approving changes
• D.Designing a continuous integration/continuous delivery pipeline

Which statement about collaboration is CORRECT?

• A.Collaboration should be used instead of swarming or
• B.Collaboration can be enforced by aligning metrics between teams
• C.Collaboration focuses on the organization's goals
• D.Collaboration is most useful for standardized work

An organization has received complaints from customers regarding incident resolution times. The organization is using value stream mapping to visualize the activities involved in restoring service following an outage. The team has designed an optimized flow that begins with the incident being generated by a monitoring tool and ends when service is restored. Leadership is concerned that this approach has failed to provide the insight needed to reduce delays. Which is the BEST action the team can take to address leadership's concern?

• A.Introduce additional sources of demand
• B.Determine where work is sitting in queues
• C.Compare the map to actual activities
• D.Automate repeatable work activities

An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
Which sourcing model should they use?

• A.Onshoring
• B.Insourcing
• C.Offshoring
• D.Nearshoring

An international e-commerce company is planning to launch a new mobile shopping application.
During the initial design, the project team has encountered challenges in ensuring the app aligns with regional customer preferences, while maintaining a consistent user experience. The team also needs to address scalability and security concerns. What approach should the company take to improve this situation?

• A.Focus on app performance and security features
• B.Adopt a design thinking approach based on customer and user feedback
• C.Implement a global standard design
• D.Establish a team of expert developers to revise the initial design