Online Access Free ITIL-4-DITS Exam Questions

A service provider has a new strategy which involves them selling services via third parties, and also from their own website. This new sales channel should bring additional customers, and may also have a positive effect on direct sales because it increases brand recognition.
Which parallel operating model is appropriate for this situation?

• A.Concurrence
• B.Synergism
• C.Cannibalism
• D.Erosion

Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?

• A.Vision and strategy should be defined in collaboration with the leaders of the organization and division
• B.Vision and strategy should be defined in collaboration with the enterprise architects and consultants
• C.Vision and strategy should be defined by the executive leader and communicated to me divisions
• D.Vision and strategy should be defined by the governing body and communicated to the divisions' leaders

An organization develops and delivers a range of digital products and services.
Which is the BEST approach to addressing the risks related to digital technology?

• A.Accepting extra work and investing in large projects
• B.Focusing on protecting the assets inside the organization
• C.Reducing the use of digital technology
• D.Taking small, calculated risks that do not have a large impact

An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?

• A.Digital transformation
• B.Employee 360
• C.PESTLE analysis
• D.Customer 360

An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?

• A.The organization's governing body should define and implement the programme
• B.The Chief Digital Officer should define and implement the programme
• C.individual initiatives should be defined and implemented separately
• D.A digital task force should be appointed to define and Implement me programme