Online Access Free ITIL-4-DITS Exam Questions

An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization's strategy focus on?

• A.Customer and market relevance supported by operational excellence
• B.Market relevance supported by ecosystem disruption
• C.Operational excellence supported by customer and market relevance
• D.Ecosystem disruption supported by operational excellence

A service provider has a new strategy which involves them selling services via third parties, and also from their own website. This new sales channel should bring additional customers, and may also have a positive effect on direct sales because it increases brand recognition.
Which parallel operating model is appropriate for this situation?

• A.Cannibalism
• B.Erosion
• C.Synergism
• D.Concurrence

An organization uses data virtualization and analysis technology for understanding the behavior patterns of people. They want to utilize this technology for a new initiative to improve operational excellence.
What is the BEST way to improve operational excellence with these technological capabilities?

• A.Employee 360
• B.Omnichannel delivery and support
• C.Customer 360
• D.Technology replacement modernization

An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.
Which is the NST value proposition for the healthcare user market to include in the strategy?

• A.The organization will be able to utilize Innovative technology to develop software apps in faster times to market
• B.Shareholder will receive Improve dividends from increased proms without significant Investment
• C.Healthcare professionals will be able to promote the services to healthcare users and reduce costs
• D.Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility

What is the FIRST step in creating a measurement and evaluation system?

• A.Identifying success factors
• B.Creating a system of key performance indicators
• C.Defining the objectives
• D.Selecting metrics and measurement tools