Online Access Free ITIL-4-DITS Exam Questions

An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization's strategy focus on?

• A.Customer and market relevance supported by operational excellence
• B.Ecosystem disruption supported by operational excellence
• C.Operational excellence supported by customer and market relevance
• D.Market relevance supported by ecosystem disruption

An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?

• A.Customer feedback
• B.Market relevance
• C.Omnichannel delivery
• D.Customer analytics

A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?

• A.Definitions of the service management toolsets needed to support the service
• B.An inventory of the mam technology components that will be located at the head office data centre
• C.Descriptions of the series of steps for the work that is required to create and support the service
• D.A list of vendors who will provide the components mat form the social media service

An organization has started a digital transformation programme, and wants to create a culture of innovation. This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?

• A.Giving employees time for training and development
• B.Working with workflow and talent management
• C.Encouraging digital technology opportunities
• D.Establishing a mantel intelligence culture

Which describes digital technology?

• A.The internal IT team of a service provider organization
• B.A combination of information technology and operational technology
• C.The application of technology for detecting changes in physical devices
• D.An organization that is enabled to do business significantly differently