Online Access Free ITIL-4-HVIT Exam Questions

An organization wants to be able to understand the internal state of its digital services from the data they emit, including logs, metrics, and traces, so that unexpected behaviour can be investigated without deploying new code.
Which characteristic is being developed?

• A.Modularity
• B.Portability
• C.Interoperability
• D.Observability

A team limits the number of work items allowed in each stage of its workflow and visualizes the flow of work on a board.
Which outcome is this MOST likely to achieve?

• A.Reduced work in progress and improved flow
• B.Increased utilization of every team member
• C.Elimination of all defects
• D.Guaranteed regulatory compliance

A project team was under pressure to create a minimum viable product as part of a new online banking service. The functionality was tested but errors have occurred in the live environment and these might impact customer retention rates.
Which practice has activities to help protect the organization from these errors?

• A.Business analysis
• B.Problem management
• C.Service continuity management
• D.Deployment management

Which behaviour would be encouraged in a lean culture?

• A.Be curious and try new things
• B.Optimize individual tasks
• C.Avoid risk taking and failure
• D.Avoid interpersonal relationships

An organization has well-documented service continuity plans, which include manual actions to move some service provision to a secondary site. During a recent fire in the organization's primary site, the manual actions were not performed.
What should the 'service continuity management' practice have recommended to prevent this situation?

• A.Improving monitoring for continuity events
• B.Performing a business impact analysis
• C.Conducting command post exercises
• D.Documenting return to normal operations