Online Access Free ITIL-4-Specialist-Monitor-Support-Fulfil Exam Questions

The use of an integrated information system is an important aspect of which capability level for the 'service request management' practice?

• A.Level 3
• B.Level 2
• C.Level 5
• D.Level 4

Which of the following is NOT an area to consider for creating a common language in the multi-vendor environment?

• A.Rules for data exchange
• B.Processes
• C.Software tools
• D.Salary agreements

What is NOT a potential reason for registering an incident?

• A.Users perceiving the situation as abnormal
• B.Service level agreement is breached
• C.The customer is unhappy with the service level agreement
• D.A specialist thinks that the service is not operating normally

Which process has an output of 'stakeholder notifications'?

• A.Event handling
• B.Monitoring planning
• C.Monitoring and event management review
• D.Ensuring that events are detected, interpreted, and if needed acted upon as quickly as possible

What defines how event messages will be processed and evaluated?

• A.A health model
• B.A monitoring action plan
• C.An event correlation
• D.A rule set