Online Access Free ITILFNDv5 Exam Questions

A good way to apply the ITIL guiding principle 'keep it simple and practical' is to:

• A.Communicate so that the audience will hear
• B.Understand that fast does not mean incomplete
• C.Adopt a practice which is easy to follow
• D.Re-use nothing from the current state

What is the MAIN purpose of the 'discover' activity?

• A.To secure and allocate resources efficiently
• B.To maintain and monitor digital products
• C.To align product capabilities with consumer needs and strategy
• D.To develop and test digital productsTo develop and test digital products

According to the 'Focus on value' ITIL Guiding Principle, all organizational activities should link back to what?

• A.Market share dominance
• B.Benefits for organization, its customers, and stakeholders
• C.Employee satisfaction
• D.Increased revenue only

Why does the ITIL Continual Improvement Model begin by defining the vision?

• A.To identify improvement actions and assign responsibilities
• B.To document current performance metrics before changes are made
• C.To confirm whether previous improvement initiatives were successful
• D.To ensure improvement efforts are aligned with the organization's objectives

Which is an activity of the 'problem management' practice?

• A.Prioritization of problems based on the risk that they pose
• B.Resolution of incidents in a time that meets customer expectations
• C.Authorization of changes to resolve the cause of problems
• D.Restoration of normal service operation as quickly as possible