Online Access Free PC0-001 Exam Questions

Which process is responsible for dealing with complaints, comments, and general enquiries from users?

• A.Service portfolio management
• B.Demand management
• C.Service level management
• D.Request fulfilment

A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

• A.Be accountable for the outcome of an activity
• B.Be kept up-to-date on the progress of an activity
• C.Perform an activity
• D.Manage an activity

What is a RACI model used for?

• A.Monitoring services
• B.Performance analysis
• C.Defining roles and responsibilities
• D.Recording configuration items

Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

• A.Service transition
• B.Demand management
• C.Service catalogue management
• D.Service level management

Which statement should NOT be part of the value proposition for Service Design?

• A.Reduced total cost of ownership
• B.Improved quality of service
• C.Improved Service alignment with business goals
• D.Better balance of technical skills to support live services