Online Access Free C-BOSUP-90 Exam Questions

When you have reached a limit in processing a message what would be helpful for you to move forward?

• A.Call the customer and tell them that you cannot progress their message.
• B.Send the customer as much documentation as possible so they can find the solution themselves.
• C.Good working relationships with colleagues with whom you can share and discuss ideas.
• D.Take as much time as you need to think about the customer's issue on your own.

What does Mission-Critical Support within SAP Enterprise Support include? (Choose two)

• A.SAP system backup
• B.7 x 24 root cause analysis
• C.Ramp-up support
• D.Robust Service Level Agreements (SLA)

What is SAP PartnerEdge?

• A.A program for SAP Channel partners focused on small and midsize companies.
• B.A tool integrated in SAP Solution Manager.
• C.A platform to implement, support, operate and monitor your enterprise solutions.
• D.A product oriented on business processes of small and midsize companies.

Which of the following options is included only in SAP Enterprise Support?

• A.Technical Quality Check
• B.24*7 support for Very High messages
• C.Message solving
• D.Dedicated contact point for the partner

What is a level1 support task upon receiving a message?

• A.Provide a workaround.
• B.Reproduce the issue described by the customer.
• C.Contact the customer to complete any information that may be missing.
• D.Enable and analyze the traces.