Online Access Free C-BOSUP-90 Exam Questions

What characterizes On the Job Enablement sessions?

• A.They are chargeable add-ons.
• B.They are workshops coordinated by the Partner Services Adviser (PSA).
• C.They are open workshops.
• D.They are not available to Channel partners.

A well structured support centre will comprise multiple roles and assist message solving.
Which of the following roles is the primary contact for the SAP Channel Development Manager within the Partner Support Organization?

• A.Support Coordinator
• B.Incident Processor
• C.Sales Executive
• D.Service Consultant

When processing a message it is not always clear what should be documented.
What is a best practice when including information in the message?

• A.Contact the customer each time you need detailed information about their installation.
• B.Putting too much information in the internal memos makes the case confusing and harder for others to use the information.
• C.Maintaining detailed internal memos saves time in the long run and contributes to knowledge transfer.
• D.Documenting information is not required because other colleagues will contact the customer when they take over the message.

A customer may not understand a proposed solution and send the case back to you.
How can you avoid this situation?

• A.Send the customer multiple possible solutions even if you have not tested them.
• B.Update the customer with detailed step by step solutions using clear but short sentences.
• C.Send customers short answers to avoid confusion.
• D.Update the customer with the same solution you sent originally until the customer understands that solution.

When would the SAP Support Desk provide support directly to a client holding a maintenance agreement with the partner?

• A.For any Very High message forwarded by the partner.
• B.For any Very High message raised outside of the defined business hours.
• C.If the partner support consultants are on holiday.
• D.If the client has a support agreement with both the partner and SAP for the same installation.